Outbound Calling for E-Commerce Businesses


E-commerce businesses need to maintain good customer relations. In fact, certain businesses survive on reaching out and connecting with clients because keeping clients satisfied can greatly affect how a business succeeds. An outbound calling service works towards this cause by enabling a seamless approach to your company’s communication efforts.

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Outbound Calling: The Basics

Outbound calling is originally a call center service that conducts outgoing calls for a business. Basically, agents representing a certain company reach out to its customers and prospects. They do this to either sell products and services or to follow-up on current clients. Most enterprises have a mix of inbound and outbound calling needs where they have a support team in place to help customers on call.

Now, a strong outbound calling strategy can greatly affect your sales. This is because such a service requires employees to call potential customers and tell them about the business. Thus, increasing brand awareness and visibility. And, it enables reps to take care of existing clients, increasing customer retention rates. Both of which are highly beneficial.

E-Commerce Businesses

outbound calling ecommerceE-commerce business refers to commercial transactions occurring online. In other words, items and services sold and purchased online. With advancements in technology and digital security, it is easier than ever to quickly purchase a product or service online. E-commerce stores offering physical products and items usually have a packaging and delivery service that brings the purchased item to your door with just the click of a button. And this is not limited to local shopping online. E-commerce makes it possible to shop for services and products from across the globe. Additionally, there are platforms that enable customers (not businesses) to sell their stuff as well. Some common e-commerce businesses are:

  • Stores selling physical goods with delivery or in-store pick-up or order fulfillment (examples: Amazon, Walmart)
  • Service-based: Services sold and bought online from providers such as online consultants, freelancers (examples: people selling services on Fiverr.com)
  • Digital products or “e-goods” (examples: Coursera for online courses, Shutterstock for stock photos, Kindle)

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What Can Outbound Calling do for Your E-Commerce Service?

E-commerce companies follow a few different ways of conducting business. The Business to Consumer (B2C) and Business to Business (B2B) models are the most common e-commerce business models. Other models are Consumer to Business (C2B), Consumer to Consumer (C2C), and Government to Business (G2B). And from this list, B2B and B2C e-commerce businesses will most likely benefit from an Outbound Calling service.

Outbound Calling from Global Call Forwarding will give you the opportunity to make high-quality calls by displaying a custom caller ID. You can purchase different business virtual numbers (local and international) from us. And then make local, long-distance, and international calls while displaying any of those numbers as the caller ID. Your e-commerce business can use Outbound Calling to:e-commerce outbound calling

  • Welcome new customers
  • Use for lead and sales generation
  • Increase brand awareness
  • Collect surveys and feedback
  • Verify customers and sales
  • Follow-up on purchases or inquires
  • Use for cold-calling and warm-calling campaigns
  • Follow-up on abandoned carts or failed orders
  • Send out reminders for renewals, payments, and more
outbound calling for ecommerce

How to Get Outbound Calling?

You can get Outbound Calling for your e-commerce business by:
  1. Visiting the Global Call Forwarding homepage, fill out the information needed to create an account and purchase virtual numbers, as required.
  2. Next, Complete the sign-up process and activate your numbers.
  3. When making outbound calls, select a virtual number you purchased to be displayed as your caller ID from the control panel.
  4. Install a dialer app on the device you are using. Note: you can use this service on any device.
  5. Start calling clients and making sales!
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Additional Communication Tools

Global Call Forwarding provides call center solutions to assist you in handling inbound and outbound calls efficiently. You can enhance caller experience by having incoming calls directed to different office locations or during specific times of the day. And you can have callers greeted by an automated voice response (IVR) that takes them through a series of menus.

For outbound calls, you can change your caller ID, override the existing one, to display specific numbers like local ones. This way, when you call international clients, they see a local number and are not charged for international calling. You can also add Call Recording to your Outbound Calling service and record calls for monitoring and quality assurance purposes.

All Plans Include

  • advanced ivr IVR/Auto Attendant
  • call recording Cloud Call Recording
  • voicemail Virtual Voicemail
  • unlimited extensions Call Flow Designer
  • time of day Time of Day Routing
  • country forwarding Geographic Routing
  • simultaneous ringing Simultaneous Ringing
  • sequential forwarding Sequential Routing
  • account management Outbound Calling
  • country forwarding Outbound Caller ID
  • account management Number Masking
  • failover forwarding Failover Routing
  • enterprise api Call Blocking
  • local ringback Local Ringback Tone
  • fax to email Fax to Email
  • greeting Rollover Minutes

Increase Customer Retention and Loyalty

Online stores and services are constantly looking to find new customers and business. Online marketing paired with effective outbound calling strategies can assist in diversifying their consumer base. Sign up for Outbound Calling with Global Call Forwarding today or call us at 1 (888) 908 6171 to learn more.
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