Outbound Calling for the IT Industry


IT and data service companies offering sales and support will find outbound calling a convenient method to connect with customers. Outbound calling enables sales teams to reach multiple prospects and leads with good call quality and reliable connection. Outbound can help you attract new customers while increasing customer retention rates.

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IT and computer outbound calling
IT & software
IT outbound calling

Outbound Calling Software

So, what is outbound calling and why do you need it? Outbound calling is a web-based phone service that enables businesses to make outgoing calls at reasonable prices. This service is mostly used by telemarketing, sales, and support teams that 1) make new sales, and 2) provide support to customers that signed up.

If more than 50% of your business’ calls are outgoing to either customers or contacts, then you can benefit from an outbound calling service. Calls can be made to local and international numbers associated with and purchased from the phone service provider. So, you have the opportunity to connect with customers from different parts of the world and tap new markets.

Which IT Services Can Benefit from Outbound Calling?

The information technology (IT) industry uses computers and computing technology to store, transmit, receive, and manipulate data. Such information and processes can be used in a variety of industries and businesses. Here are some of the services that the IT industry has to offer:
IT server repair

  • IT and Data services
  • Tech companies
  • Cybersecurity
  • Programming services
  • Network services
  • Tech support
  • Web design and maintenance
  • Data storage
  • Cloud computing
  • Content management and delivery
  • Communications
  • Analytics and reports
  • Business automation
  • Software and hardware services

Companies providing these services can use outbound calling to attract new customers while also maintaining good relations with current or past leads.

 

How Can Outbound Calling Benefit Your IT Company?

IT companies can increase efficiency and productivity with an outbound calling software. Your sales team can connect with multiple prospects and drive up sales. On the other hand, your tech support team can reach out to new customers, help them set up new services, troubleshoot common problems, and more. This way, you’d be growing your customer base by bringing new clients on board while retaining past clients efficiently. Here are some particular points of importance:
computer repair

  • Increase brand awareness
  • Offer tech support
  • Generate sales and leads
  • Welcome new users
  • Follow-up on recent purchases
  • Survey the market
  • Assist in setting up new systems
  • Welcome new customers
  • Troubleshooting services
  • Cross-sell or upsell current clients
  • Gather surveys and testimonials
  • Offer important service updates
  • Send out renewal reminders
  • Collect payments, and more

Outbound calling is highly beneficial to businesses looking to expand their services and reach. And this is because with outbound calling from a cloud-based phone service provider, you can override your caller ID and switch it for a local number instead. For example, your business is in New York, United States, but you have clients in Mumbai, India or the UAE. You can purchase local virtual numbers to those specific places and have your caller ID display the Mumbai number when calling Mumbai, or the UAE number when calling UAE. Local numbers increase the chances of prospects answering calls because they recognize the number as local and not international, and possibly scammy.

IT and tech support

Steps to Get Outbound Calling

Ready to get outbound calling for your company? Get the service from Global Call Forwarding by following these steps:
  1. Sign up on our homepage.
  2. Purchase a new number for business by following the prompts.
  3. Activate your number.
  4. Install a dialer on a device you choose (smartphone, work laptop, etc.)
  5. Add additional numbers to your line.
  6. Select the number you want as your caller ID from the control panel.
  7. Start dialing and making sales!
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More Advanced Features

Global Call Forwarding’s Outbound Calling service comes along with a Call Recording feature that allows you to record 100% of outgoing calls. These recordings get saved as MP3 files that are stored for up to 6 years, as required. Businesses are starting to record their calls for quality assurance and liability protection.

Additionally, you can make use of the other communication features that Global Call Forwarding offers like: Call Forwarding, Interactive Voice Response (IVR), unlimited extensions, and more. These features are geared towards making communication easier and more effective.

All Plans Include

  • advanced ivr IVR/Auto Attendant
  • call recording Cloud Call Recording
  • voicemail Virtual Voicemail
  • unlimited extensions Call Flow Designer
  • time of day Time of Day Routing
  • country forwarding Geographic Routing
  • simultaneous ringing Simultaneous Ringing
  • sequential forwarding Sequential Routing
  • account management Outbound Calling
  • country forwarding Outbound Caller ID
  • account management Number Masking
  • failover forwarding Failover Routing
  • enterprise api Call Blocking
  • local ringback Local Ringback Tone
  • fax to email Fax to Email
  • greeting Rollover Minutes

Reach a Wider Target Audience

Use outbound calling and multiple virtual numbers to expand your business globally without having to relocate or open up physical offices in different parts of the world. Cut down on expenses and focus on making good sales and customer support calls. Talk to an expert at Global Call Forwarding to learn how we can help you boost customer relations.
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