Improve your business’ reach and connect with more customers globally with time-based routing. Use this feature to make your business more accessible and to conduct operations in a flexible and reliable manner.
5 Ways to Use Time-Based Routing to Grow Globally
Time-based routing — also known as time of day routing — is a call routing or forwarding feature based on the time customers or business contacts call your business. You can set various call forwarding rules to best suit your business’ communication needs.
For example, with time of day routing, you can forward incoming calls during specific times of the day or days of the week to different numbers, lines, or devices. And so, send incoming calls during specific time periods to your satellite office, home phone, VoIP number, voicemail, or smartphone.
Here are 5 ways you can use time of day routing for global expansion.
1. Expand to New Regions & Time Zones
Part of running an international company or expanding globally means that your business will have customers in different regions and time zones. This means that you need to be available for sales and customer support during these regions’ peak hours. Which, for some companies, depending on their global reach, means being available at all hours.
Time-based routing can help you route calls to satellite offices in these regions during their peak hours and then back to another location during their peak hours. This way, your business is available for its clientele whenever they need you.
2. BPO & Off-Shore Team Management
Most businesses that want to expand their reach globally choose business process outsourcing or BPOs to conduct standard business princesses and functions and ensure the continuity of operations overseas. Generally, these services include:
- Sales and lead generation
- Customer service
- Accounting and payroll
- Human resources
With time of day routing, you can have better control over your BPO and off-shore team management. For instance, have calls routed to these services during specific times of the day when the call traffic at your business is high or during off-hours.
3. Remote & Distributed Team Management
Time of day routing is also useful for businesses that have remote workers and distributed teams. Call management is made easy with this feature as you can have calls sent to these remote workers no matter where they are located.
Additionally, you can easily add or remove users to/ from specific ring groups. You can manage and keep track of your distributed teams with this simple functionality.
4. Flexibility for Entrepreneurs & Solopreneurs
Solopreneurs and small business owners need good call management to ensure they are not overwhelmed by customer calls. For this reason, time-based routing can help entrepreneurs decide which times to be active via phone and when to let calls go to voicemail or outsourcing services.
Maybe a tech solopreneur wants to accept calls only between 12 pm and 2:30 pm. For the rest of the day, calls can be forwarded to voicemail or remote offices, as needed. This way, time-based routing ensures business owners more flexibility so they can continue to focus on the product and service development or marketing efforts.
5. Work from Anywhere!
Lastly, time of day routing frees users to work from anywhere. Whether you are traveling for business or pleasure or need to relocate, etc., simply have incoming calls sent to your location during time periods convenient for both you and your customers.
Leverage Time-Based Routing And Succeed Globally
If you are ready to expand globally with convenience and ease, time of day routing can be a highly beneficial tool. Get time-based routing when you sign up for any virtual phone number plan with Global Call Forwarding. You can set and adjust time of day settings for your calls as and when needed. Everything can be managed through your online control panel and go into effect immediately. Sign up on our website or call us today to learn more!
