United World Telecom LC
Delray Beach, Florida — Full-time
About this Role
The Customer Service Representative is responsible for providing outstanding customer service to all United World Telecom prospective and existing customers through in-depth knowledge of company services and websites.
Duties & Responsibilities
- Answer inbound calls and customer inquiries by phone, email and chat
- Responsible for providing customers with service information and order updates with confidence
- Processing customer orders through various web interfaces and working with vendors
- Handle customer disputes, billing inquiries and payments
- Work with sales, technical support and accounting teams in handling customer inquiries
- Attend other related tasks as needed
Schedule:
Monday – Friday: 8:00am – 5:00pm
Requirements & Experience
- High school or equivalent (Preferred)
- Prior customer service experience is preferred but not required
- Self-motivated with excellent organizational, analytical, and relationship-building skills
- Excellent verbal and written communication skills in English
- Experience with Microsoft Office and/or Google Suite
- Positive attitude
- Ability to multitask
- Ability to work in a fast-paced environment
- ****MULTILINGUAL IS A PLUS
Benefits
- Health insurance
- 401(k)
- Paid time off
- Paid sick time
- Growth opportunities
Salary
$37,000 – $42,000 per year
Click here to apply
Contact: Alain Rodriguez, Customer Service and Tech Support Manager