What is Direct Inward System Access (DISA)?
Direct Inward System Access (DISA) is a cloud telephony feature that lets external users – employees outside the office – make calls using your business phone number.
This solution lets offsite employees call your phone system, enter a PIN, and then “dial out” to customers. In other words, they can access your business phone line and make outbound calls showing your business phone as their outgoing caller ID – no matter where your employees are located.
How Can Your Business Use the DISA Feature?
With the Direct Inward System Access feature, you can enable authorized corporate users working outside the office to make calls using your business’ main phone line and number.
Your local, remote, and offshore teams send calls through your main phone system. This also includes mobile or landline users.
This feature, therefore, allows you to centralize call management for outbound calls, no matter where your teams and agents are located.
Benefits of Direct Inward System Access
So, how does your business benefit from a telephony feature like DISA? Let’s take a look:
- Connect from anywhere: Employees can access the business phone network remotely and contact clients from anywhere.
- Scale your phone system cost-effectively: Save money by eliminating the need to install new phone equipment for remote and distributed teams.
- Maintain your business’ professional image: Employees and users can display the business phone number as the caller ID instead of their personal numbers.
- Eliminate long-distance costs: Callers can use the phone system’s long-distance service instead of paying high mobile long-distance per-minute fees. This works really well if your business uses a cloud-based international phone number.
How Does DISA Work with GCF?
Our DISA feature works seamlessly with our Outbound Calling service. The easiest way to use DISA is by using our softphone, which is included in our outbound plans. Our softphone works with various devices and web browsers and has CRM and helpdesk integrations for added functionality.
Employees can simply download and log in to the softphone with their specific user ID and password. Once set up, users can easily make outbound calls directly from their devices.
If users have trouble using the softphone or maintaining an internet connection, we have a workaround. You can contact our tech support team with a list of users who need direct access to the outgoing line. After authorization, users can dial a Local Access number for the region they want to call. The system will recognize the user and allow them to make outgoing calls.
