What to Look for in a Cloud Phone Service Provider
*Note: Costs and information mentioned in this article are current at the time of publishing and may be subject to changes.
When choosing a phone service provider for your business communication needs, you’ll want to look at a few key factors such as pricing, coverage, support options, etc.
How Global Call Forwarding Compares to Avoxi vs Aircall:
1. Pricing: Model and Rates
Aircall and Avoxi both have “per user per month” pricing. So, essentially, for every user, you will pay extra every month. This is without premium or add-on features, which can gradually increase your overall monthly bill as you scale up.
This type of pricing model can gradually increase your overall monthly bill as you scale up. Global Call Forwarding charges per month, reducing your overall monthly bill and keeping it predictable. Per-month plans like these allow more people to access the products and features while paying less monthly.
2. Global Coverage
Aircall has coverage in over 100 countries around the world while CloudTalk covers about 150 countries. Global Call Forwarding offers services in more than 160 countries, including remote and hard-to-reach countries where toll-free numbers are not available. Many businesses use our Toll Free FlexDial solution to connect with their customers in rural and remote regions.
View our Country Coverage page to see the extent of our global voice coverage.
3. Responsive Support
Aircall and Avoxi offer tiered support options. The higher the plans, the more support channels available: Avoxi has multi-channel support for higer plans while Aircall offers priority support only for Custom plans.
Even with user-friendly and intuitive interfaces, having dedicated and responsive support goes a long way in fast activation, quick resolution, successful onboarding, better understanding of services and products, and so on.
Global Call Forwarding is known for its reliable service and excellent customer support. Our global team ensures that businesses have the support they need, whenever they need it. With dedicated account managers and 24/7 technical support, businesses can rely on uninterrupted service.
Learn more about our responsive customer support from our customers.
– Theron Vickery, Synergy Sports
4. Routing Method
Avoxi also uses Least Cost Routing (LCR) to find the best path for outbound calls with the lowest cost. Unfortunately, finding the lowest cost routing does not guarantee the best quality.
On the other hand, Global Call Forwarding recognizes that LCR is an outdated solution and can often prove more expensive while providing substandard quality. Instead, we prioritize better quality to help you reduce costs in the long run.
5. Documentation
A lot of these providers can give numbers, but the subscriber needs to present an in-country address. However, Global Call Forwarding has long-lasting relationships with local partners, which means we can offer flexibility with regards to in-country documentation. In most cases, we can provide a lot of our international numbers with KYC documents from anywhere in the world.
Choosing Between Avoxi and Aircall
While both Avoxi and Aircall offer virtual communication solutions for global businesses, Global Call Forwarding may present a more cost-effective alternative.
When deciding which to choose, you need to carefully consider the different services and features they offer in comparison to the prices charged—and if you need all features included in the plan. Additionally, all three services offer free trials that let you test them out.
Choose Global Call Forwarding for your communication needs:
We offer international phone numbers from more than 160 countries along with advanced call management features and integrations. Our clients include multinational corporations, contact centers, financial services, healthcare organizations, and more.
To learn more about how Global Call Forwarding can help boost your business’ communication, contact us today!
Switch to Global Call Forwarding
Check out our customer stories to see how our customers use our services. Or, chat with our representatives to learn more about how we can help your business easily upgrade its phone system by switching to Global Call Forwarding.
Call us today at +1 (561) 908-6171 or request a demo!
