Global Call Forwarding launches a new Call Transcription feature that enables customers to view, analyze, and share call transcripts.
DELRAY BEACH, FL, July 2024
Global Call Forwarding, a leading provider of cloud-based communication solutions, is excited to announce the launch of its new Call Transcription feature, a new addition to the Call Recording and AI Insights feature set. This call analytics tool uses advanced speech recognition and AI technology to automatically transcribe live phone conversations into written text.
By converting voice calls into text, your teams can experience greater efficiency, accuracy, and accessibility in customer interactions. Transcripts allow businesses to easily review, search, and analyze their call data, providing valuable insights and quick access to important information.
Interested customers can turn this premium feature on in the Global Call Forwarding control panel. Once activated, users can find, view, and download these transcripts directly from the control panel. Additionally, customers using CRM integrations will see links to both the recordings and their transcriptions automatically logged.
Furthermore, Global Call Forwarding also offers the opportunity to set up translation for these transcripts.
Key Benefits of the Call Transcription Feature
This innovative tool converts voice calls into searchable text, offering businesses unprecedented access to valuable insights and streamlined record-keeping. Here are some key benefits of transcribing business calls:
- Maintain Accurate Records: This is particularly helpful for record-keeping where compliance and detailed documentation are crucial.
- Quickly Scan Calls: Transcribed calls can be easily searched by keywords, making it convenient for teams to locate specific details or follow up on customer inquiries.
- In-Depth Analytics: Analyze transcriptions to identify common customer issues, monitor agent performance, and gain insights into customer sentiment.
- Seamless Integration: The Call Transcription feature works smoothly alongside Global Call Forwarding’s existing suite of communication tools, making it easy for businesses to implement without disrupting their current workflows.
In this way, the new Call Transcription is designed to transform how businesses manage and analyze their phone communications, making way for a more comprehensive understanding of customer interactions.
About Global Call Forwarding
Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.
The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.
Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com
