Our Authors
About: Beny Mouen
Bio: Beny works at the Global Call Forwarding office in Bangkok, Thailand. He has extensive sales experience and he enjoys helping small and medium-sized businesses discover innovative telecom solutions. Beny enjoys football and running in his free time.
Posts by Beny Mouen:
6 Customer Success Trends to Delight Your Customers in 2025
2024 was hard. Let’s face it: many businesses lost valuable customers and many customers lost their favorite businesses. However, there is still hope for those who need it. Reconnect with …Read More »
7 Reasons to Get an International 800 Number
An international 800 number can help your business gain more credibility, improve customer satisfaction, and boost overall sales. This article features 7 reasons why you should get international toll free …Read More »
Call Barging: What Is It and When Should You Use It?
When you call a company for customer support, often you will hear the message “this call is being recorded for quality assurance and training purposes.” Call recording and call monitoring …Read More »
NANP: The North American Numbering Plan Explained
Need to get a phone number within the NANP plan but don’t know anything about the plan? Here is everything you need to know about the North American Numbering Plan …Read More »
Your Complete Guide to Call Center Offshoring & BPO
What are the advantages of outsourcing your communication needs? Do the advantages outweigh the cons? Learn everything you need to know about call center offshoring & BPO services. Call Center …Read More »
5 Ways to Leverage Time-Based Routing for Global Expansion
Improve your business’ reach and connect with more customers globally with time-based routing. Use this feature to make your business more accessible and to conduct operations in a flexible and …Read More »
12 Rules for Winning Emerging Markets in Asia
From expanding your business to the UAE to opening a field office in Russia, you need the right tools and contacts to win in emerging markets in Asian countries. Let’s …Read More »
Virtual Call Center Software: A Complete Guide [2025]
Virtual call center software can help you expand your business’ reach, attract and retain more customers, and improve your outbound calling strategy. And it does all of this while keeping …Read More »
The Chinese Telephone Code Plan Explained
Want to learn more about the Chinese telephone code plan? Find out which Chinese phone number type is the best fit for your business. Also, we outline common China VoIP …Read More »