Our Authors
About: Ilsa Morales
Bio: Ilsa Morales currently resides in Chicago after a 4-year long stint living in New York City performing improv at the Magnet Theater and writing sketch shows with a band of ragtag comedians. She is passionate about cats, tarot card reading, celebrities and comic books. She currently flexes her writing talents at multiple websites and runs her own comic book themed blog that encourages girls to appreciate geek culture.
Posts by Ilsa Morales:
What is Customer Journey Mapping? (2025)
(Updated on Dec. 2024) As a society, we have always been fascinated with storytelling. We like to know where we started, who we were, and how far we have come. …Read More »
Is 855 toll free?
Perhaps you’ve noticed a newer trend among businesses that offer ways to reach them by phone: 855 numbers. You may be familiar with 800 numbers, which are typically toll-free, but …Read More »
The Importance of a Virtual Phone System for Businesses
Many businesses see how necessary it is to use virtual phone systems to connect with their current customer base. And they recognize these systems as a great tool to establish …Read More »
What is an IVR?
IVR stands for interactive voice response. It is a highly effective technology and a simple tool that allows a computer to communicate using a voice and digital tones that are …Read More »
Your Moral Compass: How To Practice Ethical Behavior in Business
Are you practicing ethical behavior? Do you know what ethical behavior is? Ethics is the way to guide your moral compass. It establishes the difference between what is right and …Read More »
The Top Reasons Customer Service is Your Company’s Lifeline
Is customer service the reason your business is suffering? Customer service is one of the most critical areas of your company, and when it hurts, your entire company will fail. …Read More »
Giving Proper Credit to Employees and Building Trust
If customers are the backbone of any successful company, then employees are the foundation. When an employee doesn’t trust the company that they work for, then your company will not …Read More »
Secrets of Using a Toll Free Number to Boost Your Business Calls
Do you have a toll-free number for your business? If you do, then are you using it to its full potential? Toll-free numbers can benefit your business in numerous ways, …Read More »
10 Things You Should Never Say During a Customer Service Call
Working in customer service can be very rewarding, but it can also be very demanding. Most customer service agents must deal with angry customers daily. Customer service representatives must be …Read More »