Our Authors
About: Ilsa Morales
Bio: Ilsa Morales currently resides in Chicago after a 4-year long stint living in New York City performing improv at the Magnet Theater and writing sketch shows with a band of ragtag comedians. She is passionate about cats, tarot card reading, celebrities and comic books. She currently flexes her writing talents at multiple websites and runs her own comic book themed blog that encourages girls to appreciate geek culture.
Posts by Ilsa Morales:
10 Things You Should Never Say During a Customer Service Call
Working in customer service can be very rewarding, but it can also be very demanding. Most customer service agents must deal with angry customers daily. Customer service representatives must be …Read More »
5 Ways to Increase Your Sales with a Business Phone Number
Communication is critical in all relationships across the board; not only does that include your mom, your coworker, and your spouse; it also includes your customers. How is your business …Read More »
Effective Problem Solving to Build Customer Confidence
Having your own business is a competitive environment. One wrong move and you could be losing customers to your competition. That’s why it is essential that your business focuses on …Read More »
Your Toll Free Number is BORING – Here’s How to Fix It
It’s not a secret that it’s much easier for people to remember vanity numbers over the average phone number or toll-free number. Vanity numbers are making a comeback in popularity …Read More »
How Toll Free Numbers Can Be Used to Build Customer Loyalty
As your business grows, you may notice that your current phone number can’t handle the influx of new customers. Or maybe you’re missing out on customer calls because you’re using …Read More »
Good Habits of Successful Entrepreneurs
Tips for Good Habits for Entrepreneurs You’ve probably heard the phrase that “humans are creatures of habit.” For good or for bad, it is true. Some habits make us happy …Read More »
Events for Entrepreneurs to Attend in 2019
Entrepreneurs should be making an effort to attend as many events as possible each year. These events are helpful for industry insights, trends, networking, and giving you a leg-up over …Read More »
Why Inspiring Trust and Trusting Others are Important Leadership Skills
To trust others and to inspire trust in others is a top trait to look for when finding a leader for your team. It’s not an easy thing to learn; …Read More »
Manning the Phones: How to Create an Effective Customer Service Strategy
A chief role of managers and customer service employees is knowing how to create a good experience for their customers. As a business owner, it is essential that you develop …Read More »