Our Authors
About: Ilsa Morales
Bio: Ilsa Morales currently resides in Chicago after a 4-year long stint living in New York City performing improv at the Magnet Theater and writing sketch shows with a band of ragtag comedians. She is passionate about cats, tarot card reading, celebrities and comic books. She currently flexes her writing talents at multiple websites and runs her own comic book themed blog that encourages girls to appreciate geek culture.
Posts by Ilsa Morales:
This is How Customer Service is Done Best
What can you do to gain loyal customers, expand your business, and increase your earning potential? Upgrade your customer service. A skilled customer service team knows how to engage with …Read More »
Awesome Skills of the Best Customer Service Agents
Customer service can be a difficult industry with a high turnover. But there are a few secrets that the best customer service agents use to stay friendly, clear, and knowledgeable …Read More »
More than Just a Number: Why Your Toll Free Number is Essential to Your Business
Toll free numbers began gaining popularity in the 80s and 90s with almost every business because it was the simplest way to communicate with customers all over the country. Now, …Read More »
Games To Boost Call Center Morale and Engagement
Motivating your call center team can do wonders for your company. An easy and fun way to do this is by introducing games and activities that can be done in …Read More »
Streamlining the Vendor Selection Process
If you are looking to streamline the process in which you select your vendors, consider a Request for Proposal or RFP. An RFP is precisely what it sounds like, and …Read More »
Things Customer Service Representatives Should Do On Every Call
The customer service representative is one of the most critical pieces of your business. They are the face of your company and the people who you trust to speak one-on-one …Read More »
How to Maintain Excellent Customer Service During Peak Seasons
The holidays have come and gone, and for the rest of the world, they are ready to get back to work. But for retail companies that means it’s finally time …Read More »
Suggestions for Providing Excellent Customer Service
Businesses that place more emphasis on their customer service experience are much more likely to see better profits than a company who lets their customer service drop off. This comes …Read More »
Is it Hard to Open a Virtual Office in Singapore?
Before starting your own business in Singapore, try minimizing your overhead costs by opening up a virtual office first. Although it is no easy task to start your own business, …Read More »