Our Authors
About: Kim Sayers
Bio: Kim has been a content creator for over 3 years – writing for small businesses, specifically focusing on marketing, sales, and communication. She enjoys writing in different styles and formats including analyses, radio scripts, reviews, blogs, and more. Kim craves a good story – whether it’s in a video game, a movie, a book, a podcast, music lyrics, or a campfire tale.
Posts by Kim Sayers:
What is an Outbound Call? (Benefits, Best Practices, & Strategies)
Sales and other outbound services mainly use phone calls to connect with existing or potential customers. In fact, 70% of outbound teams connect with prospects using the phone. Since outbound …Read More »
What is an Inbound Call? (Strategies, Tips & Benefits)
Most customers still prefer using phone calls to resolve any service issues or questions. In fact, more than 40% of consumers favor calling a business over digital channels like email. …Read More »
12 Reasons to Use Hosted IVR
Hosted IVR solutions help businesses automate call processes and manage their phone system effectively. In fact, it offers many benefits to any business – regardless of what industry your company …Read More »
The Japan Phone Number Code Explained
Looking to expand your business to the broad APAC and Japanese market or establish a local presence quickly? With the right Japan phone number and service provider, you can easily …Read More »
A Guide to Remote Working for Businesses
Work-from-home business models are on the rise now more than ever. While this is mainly due to the pandemic, it is not the only motive. Even before 2020, remote working …Read More »
What is a Call Group? (Benefits, Strategies, Use Cases)
An effective call flow creates a domino effect for your business. Your caller’s experience and satisfaction, first call resolution rates, and distribution methods all improve. Meanwhile, your hold times, abandonment …Read More »
How to Set up SIP Trunking in the Cloud
Modern business communication continues to move away from traditional, on-premise PBX systems in favor of cloud-based ones. As a result, SIP trunking is standard practice in most business networks. SIP …Read More »
How to Implement a Call Center Disaster Recovery Plan? [Checklist & Template]
Call centers could experience many different emergency situations, including environmental crises, pandemics, hardware failures, human errors, hacking, and more. These disasters often occur without warning and can impact your business …Read More »
Domestic Toll-Free vs International Toll-Free: Understanding the Difference
You’re probably wondering – aren’t toll-free numbers obsolete in today’s technology-driven business environment? While toll-free numbers have existed for decades, they are still relevant to this day. In fact, most …Read More »