Our Authors
About: Kim Sayers
Bio: Kim has been a content creator for over 3 years – writing for small businesses, specifically focusing on marketing, sales, and communication. She enjoys writing in different styles and formats including analyses, radio scripts, reviews, blogs, and more. Kim craves a good story – whether it’s in a video game, a movie, a book, a podcast, music lyrics, or a campfire tale.
Posts by Kim Sayers:
Inbound vs Outbound Call Center: Definition, Features, Differences
When you’re running a call center, managing calls effectively is of the utmost importance. But, to successfully manage calls, you need to determine the type of call center you are …Read More »
9 E-Commerce Marketing Strategies
E-commerce businesses are more accessible than ever before. They’ve spread to a wide variety of platforms and even modified themselves to different devices. If you have an online business of …Read More »
What is Intelligent Call Routing?
Simple call routing strategies are a thing of the past in successful business phone networks. These strategies have become outdated as they often generated long wait times, multiple transfers, and …Read More »
What is Remote Call Forwarding?
With the growing acceptance of remote and flexible working, it is important to equip your business with cloud-based tools that ensure employees continue working even if they cannot be present …Read More »
What are Call Detail Records (CDRs) and Their Benefits?
As the name implies, call detail records (CDRs) register all details of incoming and outgoing calls on your system. Whether you’re operating on a VoIP system, wireless phone, or PSTN, …Read More »
What is Find Me Follow Me?
Whether you’re taking calls from customers, clients, or employees, an effective communication system is essential to every business. Find Me Follow Me call forwarding helps you stay connected when you’re …Read More »
8 Common SIP Problems and Solutions
Effective communication systems are at the heart of successful businesses. SIP provides your business phone system with a dependable, cost-effective, and modernized service. While this service offers a ton of …Read More »
5 Ways to Improve Caller Experience with Cloud Communications
When a customer calls your business, they expect to be helped right away. Without a basic phone number, a consistent answering system, an organized routing plan, and more, you could …Read More »
Customer Delight: What is it and How Can it Help Your Business?
It is easier than ever for consumers to switch to different services or rival products. Attracting new clients is also becoming increasingly expensive for businesses. To counter these trends, businesses …Read More »