Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
Starting a Business in Ohio
With a boom in start-ups and small businesses, Ohio is becoming a popular choice for new enterprises. Expanding to or starting a business in Ohio is an easy task. All …Read More »
How To Delete Google Voice Number
Switching to a new phone service and want to get rid of your Google Voice number? It’s absolutely doable but a little complicated. However, by following a few steps you …Read More »
Get a Business Number for a Samsung Galaxy J7
Every company, whether a large enterprise or small business, needs a business phone number to stay connected with its customers. And so, it is important to invest in a business …Read More »
How To Make a Private Call
Almost every smartphone can detect who is calling, and more recently landlines have been able to do the same as well. But what if you want to how to make …Read More »
Advanced Call Center Technologies for Sales and Support
As 2019 comes to an end, it is time to review and explore advanced call center technologies that are becoming more popular for sales and support. These technologies and tools …Read More »
Call Center QA: Effective Quality Assurance Strategies
When running a call center, it is important to pay attention to Call Center Quality Assurance (QA). Call Center QA is a process that focuses on and ensures customer service …Read More »
How To Hide Your Phone Number
Have you wondered how to hide your phone number when making calls and what it looks like to the receiver? When you hide your phone number, it appears as a …Read More »
Average Attrition Calculation for Call Center
As a call center manager, understanding attrition rates and how it may affect your business is of utmost importance. Attrition rate refers to employee turnover, that is the hiring and …Read More »
Calling Brazil for Business? Use a Local Number to Build Trust
The largest country in both South America and Latin America, Brazil has a population of over over 214 million people. Due to mass immigration over the years, this country is …Read More »