Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
A Guide to Telecom Compliance in the US and Globally
As a global business, maintaining regulatory compliance can be a major challenge; especially when it comes to telecommunications. Most businesses are unsure where to start and how to navigate the …Read More »
13 Ways to Manage High Call Volume
Lengthy hold times frustrate your callers – leading to poor customer experiences and low satisfaction rates. And after just one bad experience, 61% of consumers report they would stop purchasing …Read More »
What is an IP-PBX & How Does It Work?
Thinking of upgrading your business phone system to the cloud? IP telephony not only reduces communication costs but also boosts your phone system’s functionality. You can expect high-quality, reliable service …Read More »
Content Localization Guide: What is it and How to Build a Localized Content Strategy?
If you hang around marketing circles, you’ll hear the term ‘content localization’ quite often. But what is this relatively new marketing tactic and is it something your business needs to …Read More »
How to Display International Contact Phone Numbers on Your Website? (with Examples)
It seems pretty straightforward, right? Display your phone number on your website, so customers know how to call your business for support or sales. But, what if you have multiple …Read More »
Which International Phone Number Type is Right for My Business?
More than 76% of consumers prefer phone calls for support interactions. This means your business needs a way to offer reliable and convenient voice communication to customers worldwide. In other …Read More »
Top 8 Tips to Creating a Multilingual IVR
As a global business pushing into new markets, languages, and geographies, you should do everything possible to “localize” yourself. In other words, you want to make your global business appear …Read More »
How to Prevent Phone Numbers from Being Marked as Spam?
Are your teams placing a high volume of calls to customers and prospects? Have your response rates dropped? There’s a chance that your business phone number has been flagged. If …Read More »
What’s the Difference Between Cold vs Warm Transfer?
Call transfer is a cloud telephony feature that lets you place a call on hold and immediately transfer it to another department, agent, or call center. In other words, you …Read More »