Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
What is Call Origination?
When searching for a voice phone service provider, you will come across terms like call origination and call termination. Together, both have to do with how phone calls start, travel, …Read More »
What is Phone Number Provisioning?
When searching for a business phone service provider, you may notice the terminology “fast provisioning” or “quick provisioning.” But what does phone number provisioning mean? And how does it affect …Read More »
What is SIP Termination?
More and more businesses are adopting cloud phone systems for more flexibility and mobility. Cloud phone services, powered by VoIP and SIP, bring you high-quality voice that is manageable from …Read More »
Top 7 South Africa SIP Trunk Providers
SIP trunking enables your business to add advanced cloud communication functionality to your phone system. And with the right provider, you can improve your business phone system reliably and cost-effectively. …Read More »
What is Centralized Call Control and How to Set it Up?
With remote and hybrid work setups, your business needs to find effective and flexible call processing solutions. These types of solutions help teams answer calls without any issues, no matter …Read More »
A Complete Guide to Business Voice Redundancy
Customer service expectations have increased in the past decade, with more and more businesses being “forever accessible.” Many companies offer 24/7 support, while others are reachable via multiple communication channels. …Read More »
UCaaS vs CPaaS: What’s the Difference?
The evolution of communication software has brought us countless cloud-based business communication tools — such as UCaaS, CPaaS, CCaaS, and the list goes on. While they differ in purpose and …Read More »
Three 9s and Above: Guide to High-Availability Infrastructure
When purchasing cloud services online, you might come across numbers like 99.999% uptime or 99.9% uptime. And as far as uptime goes, “99 point anything” should seem reliable enough. After …Read More »
The Ultimate Guide to Toll-Free Number Porting
Locked in a low-quality toll-free service provider? Tired of paying high monthly bills? Want to add advanced call management features to your phone system? Thankfully, you’re not stuck with your …Read More »