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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
A Complete Guide to Business Voice Redundancy
Customer service expectations have increased in the past decade, with more and more businesses being “forever accessible.” Many companies offer 24/7 support, while others are reachable via multiple communication channels. …Read More »
UCaaS vs CPaaS: What’s the Difference?
The evolution of communication software has brought us countless cloud-based business communication tools — such as UCaaS, CPaaS, CCaaS, and the list goes on. While they differ in purpose and …Read More »
Three 9s and Above: Guide to High-Availability Infrastructure
When purchasing cloud services online, you might come across numbers like 99.999% uptime or 99.9% uptime. And as far as uptime goes, “99 point anything” should seem reliable enough. After …Read More »
The Ultimate Guide to Toll-Free Number Porting
Locked in a low-quality toll-free service provider? Tired of paying high monthly bills? Want to add advanced call management features to your phone system? Thankfully, you’re not stuck with your …Read More »
Why is VoIP Geo-Redundancy a Top Business Priority?
We live in a highly-connected and online-obsessed economy, leading to the expectation that individuals and businesses should always be available. So what happens when your business suffers an outage or …Read More »
What is VoIP Termination and Why Do You Need it?
Dropped calls, inaccessibility, and high calling costs are unacceptable when it comes to enterprise communications. Without high-quality voice, your business will have a hard time connecting with essential customers and …Read More »
3-Way Calling: Benefits & How to Get
It’s no secret that collaboration and communication are two driving forces behind any well-functioning sales or customer support team. Your reps need to be able to communicate with others (co-workers, …Read More »
8 CPaaS Use Cases
Looking for a way to bring in new communication tools and functionalities to your existing business system? When you identify problems or gaps in your business communication system, you might …Read More »
6 Best Open-Source PBX Solutions
Looking to upgrade your legacy phone system and customize it to fit your exact needs? With an open-source PBX solution, you can design a communication system made for your business. …Read More »