Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
What is a No-Code Contact Center?
No-code platforms have grown in popularity as they let businesses adopt new services and features without the hassle of hiring a full-fledged IT team and coding software from scratch. This …Read More »
Understanding Rate Centers and Local Calling
If your business deals with customers from different parts of the country, then you need to pay attention to the areas covered by rate centers to provide accessible and affordable …Read More »
6 Ways to Prepare Your Business for the Holidays
The holidays are just around the corner. In many countries, they’ve already begun! As we move into the second half of the year filled with celebrations and festivals, you need …Read More »
What is Call Management?
Are your sales and customer support teams struggling with high call volume? Do they need to manage incoming calls from different locations? Is bad call handling leading to a dip …Read More »
10 Best USA SIP Trunk Providers
SIP trunking gives your business the opportunity to bring advanced cloud communication functionality to your phone system in a cost-effective and easy-to-use manner. But how do you choose the right …Read More »
6 Best IVR Number Providers
It is easy to get lost in a growing sea of IVR number providers. While there are many out there, the good quality and easy-to-use ones are still rare. You …Read More »
Complete Guide to VoIP Number Porting
Tired of dropped calls and bad call quality? Need to get out of a long-term phone service contract? Want to add more call management features to your phone system? One …Read More »
What Is a National Number & How Does It Work?
When choosing a business phone number for your company, you will come across a few different phone number options — local, toll-free, mobile, and national number. Picking the right type …Read More »
The Death of the Office Desk Phone
Between video calls, live chat, and automated customer service solutions, the office desk phone seems less of a requirement within your office setup. This begs the question: Can we do …Read More »