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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
How to Use Number Masking: Examples and Use Cases
Phone number masking is a popular cloud communication feature being used by companies around the world for various reasons. In this post, we will go through different examples of number …Read More »
What Is Cloud Telephony & How Does It Work?
With the wide adoption of cloud computing and technology, companies have enjoyed greater versatility and efficiency by incorporating the cloud into their functionality. In this article, we will take a …Read More »
Planning Your Transition to Cloud Communications
Growing a business means upgrading your systems and tech to use more efficient solutions that will help your employees do their job better. Upgrading your business communications, in that vein, …Read More »
What is Call Analytics?
Wouldn’t it be nice to know where most of your prospects are located? Or, what marketing and social channels they use frequently? Call analytics is one way to gather this …Read More »
8 Reasons to Expand Internationally
There’s a stage in every small-to-medium-sized business’ life where you ask: is it time to take the next step and pursue international expansion? And while many companies have achieved global …Read More »
Top 8 Countries for Call Center Outsourcing in 2025
When your business is ready to outsource its customer service and business processes, you will need to know where to get cost-effective and high-quality services. While call centers are available …Read More »
Transforming Your Legacy Contact Center
The growth rate for call centers and contact centers continues to rise, with more businesses looking to outsource their sales and customer service. And with advancements in telecommunications and global …Read More »
Comparing the Types of International Expansion Strategies [with Examples]
A time comes in every business’ lifecycle when it needs to expand to new markets and regions in an attempt to keep growing. However, such a move can be overwhelming …Read More »
Customer Service Automation: Definition, Features, and Best Practices
Automation is everywhere and we cannot escape it. This is because we have been able to use automation tools to make our lives easier and improve accuracy and efficiency. It’s …Read More »