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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
What is a Cloud Contact Center? Definition, Features, Benefits
Looking to transition to cloud communications? Cloud contact center solutions are designed to help businesses with effective call management, call monitoring and analytics, global expansion, and more. Understand what a …Read More »
What is Geo-Routing and How Can Geographic Routing Help Your Business?
Want to offer your customers support and sales in the time and location most convenient for them? You can use geo-routing to route incoming calls to the closest location or …Read More »
What is a Global Telephony Provider and How To Choose One?
What does a global telephony provider offer and does your business need one? Here is a quick guide to global telephony and how you can use a global telephony provider …Read More »
9 Benefits of Advanced Call Routing
Improving caller experience goes a long way in retaining existing clients and attracting new customers to your business. But how can you make it so callers don’t have a hard …Read More »
What is Call Routing?
Are you looking to improve caller experience when customers contact your business? Responsive phone support is crucial to increasing caller satisfaction. And one way to make your business reachable and …Read More »
9 Ways to Reduce Call Center Agent Turnover
Call center agent turnover (also known as call center attrition) is one of the greatest challenges call centers face regularly. Agents and employees leave for a variety of reasons from …Read More »
Improve Productivity With These Must-Have Business Phone Apps
Aren’t we all glad we have smartphones that make it easy to get things done within a few taps? There’s an app for almost everything these days. And this rise …Read More »
11 Key Responsibilities of a Customer Success Manager in a SaaS Company
Customer success is a crucial pillar for SaaS companies. This is because the time customer success managers (CSM) spend on improving customer engagement and reducing churn rate directly impacts the …Read More »
Using Phone Surveys to Understand Customer Pain Points
Are phone surveys dead? The short answer: no. However, with access to the internet and other channels of communication, phone surveys are often replaced with an email or post-chat survey. …Read More »