Our Authors
About: Miguel Isabal
Bio: Miguel works at the Global Call Forwarding headquarters in Delray Beach, Florida. He has more than 20 years of experience selling to enterprise accounts. In his free time, Miguel enjoys going to the beach and spending time with his wife and four daughters.
Posts by Miguel Isabal:
Sprint Discontinues ITFS Number Service (News)
As part of T-Mobile’s expansion plans, the company acquired Sprint back in 2020. Since then, Sprint has been gradually shuttering down its different services including discontinuing its ITFS number service. …Read More »
What is the Best Time to Make a Business Phone Call?
Sales teams and telemarketers are finding it increasingly difficult to connect with potential clients and prospects. This is because there is a growing intolerance for business calls interrupting one’s already …Read More »
7 Best Practices for Call Center Scripts that Convert
How your agents communicate over the phone can make a huge impact on the success of your call center strategy. Convert more callers into returning customers and reel in the …Read More »
Understanding the Different Types of Telephone Numbers in Russia
Want to learn more about the different types of Russian phone numbers available? In this post, we detail the different Russian phone number types and uses. Different Types of Telephone …Read More »
Everything You Should Know About Global Expansion After COVID-19
What can your business do to attract post-pandemic customers and increase customer retention? From call forwarding to securing your online transactions, here we look at the different steps you can …Read More »
Call Monitoring: What Is It and How Does It Work?
Call monitoring is a call center feature that can be used by businesses of every type and size to improve their customer service and build strong customer relationships. Learn how …Read More »
4 Ways Your Distributed Team Can Benefit From Call Forwarding
Advances in technology have made it possible for businesses and their employees to work from different locations with ease. For most companies, being present in the office and using office …Read More »
How to Reduce Hold Time in a Call Center
Are customers abandoning calls because they are waiting in line for too long? This can hurt your business if not taken care of quickly. Long call waiting times lead to …Read More »
The Ultimate List of BYOD Policy Pros and Cons
How do you decide if a Bring Your Own Device or BYOD policy is right for your business? More and more employees are attracted to working remotely or on their …Read More »