Our Authors
About: Nadine Sampson
Bio: Nadine is an experienced telecom professional working at the Global Call Forwarding headquarters in Delray Beach, FL. She helps build relationships with new customers and provide outstanding support.
Posts by Nadine Sampson:
Top 9 Customer Service Trends You Must Know in 2024 [Updated]
In 2021, due to the pandemic, customers and businesses started working from home. They are considering ways to change their lifestyles to support their work-from-home lifestyle. This may lead them …Read More »
6 Ways Customer Service Expectations Have Changed for 2024
The COVID-19 pandemic has dramatically changed the way companies conduct business as well as the way customers interact and purchase from these companies. As such, customer service expectations have changed …Read More »
Meet Our 2020 International Business Communications Scholarship Winner – Jasper Moh
Every year, Global Call Forwarding offers an International Business Communications Scholarship to support the academic endeavors of students from all over the globe. As part of our dedication to nurturing …Read More »
7 Useful Tips for Creating a Call Center Scorecard
Call center scorecards are quality monitoring tools that help you test and analyze call center and agent performance. By doing so, managers can identify areas for improvement and success. Here …Read More »
16 Tips to Ensure Outstanding Call Center Etiquette
Effective and excellent call center etiquette can go a long way in securing valuable customers and leads. However, you may have noticed that the rules are constantly changing. In this …Read More »
What Is a Chief Customer Officer and What Do They Do?
Looking for your next job in customer service management? A Chief Customer Officer (CCO) might be your calling. In this post, we look at what a CCO does and how …Read More »
What is Virtual Voicemail & How Does It Work?
When looking for a convenient way to manage your phone calls, you may have come across the term “virtual voicemail” or “cloud voicemail.” But how does it work and what …Read More »
7 Types of Customer Complaints & How to Resolve Them
The best way to provide A+ customer service is to identify common customer complaints and be prepared to resolve them. Having your agents and reps trained to quickly and effectively …Read More »
What is Fax Over IP and 4 Benefits of Using FoIP
As businesses transition to the cloud and internet services, your faxes should not be left behind. Fax over IP or a FoIP service is an IP telephony service that enables …Read More »