Our Authors
About: Vasudha
Bio: Vasudha is a writer, editor, and a cat pawrent. She has produced travel and lifestyle features, academic content, and technical articles. She likes to read, paint with acrylics, learn new languages, and drink tea.
Posts by Vasudha:
What is Call Transcription? 8 Use Cases
Managing numerous sales and support calls daily can often lead to missed details and oversights due to multitasking or information overload. With AI Call Transcription, your team doesn’t have to …Read More »
AI in VoIP Technology Trends (2024)
VoIP and cloud telephony have become staple tools for global business communication. Its ability to deliver voice calls over the internet has changed how we stay connected—both in businesses and …Read More »
Setting Up Customer Support for Your Global E-Commerce Business
A robust global support strategy is necessary to expand and grow in international markets. Catering to global customers comes with the challenge of providing seamless and consistent support across different …Read More »
25 Best Sales Tools for 2024
Sales teams often deal with inefficiencies, lack of streamlined processes, and an overwhelming number of tools available, each promising to revolutionize their sales strategy. This sheer number of options available …Read More »
What is Schedule Adherence? (How to Calculate and Optimize)
A well-functioning customer support center has agents available to quickly connect when customers call. But what happens if agents aren’t available when customers need them most? The result: frustrated callers …Read More »
Increase Healthcare Accessibility with Cloud Telephony
Imagine a busy hospital where unanswered calls lead to missed appointments and critical lab results get stuck between departments. Such scenarios can compromise patient safety and satisfaction, creating a stressful …Read More »
What is Average Call Duration? (How to Measure & Optimize)
Even though digital communication channels are growing, a surprising 65% of potential customers still prefer reaching brands by phone. This makes phone calls a critical touchpoint for businesses. However, lengthy …Read More »
How Healthcare Organizations Use Virtual Numbers (9 Use Cases)
A staggering 88% of healthcare appointments are booked by phone, indicating that calling remains the preferred way of scheduling appointments and receiving other assistance. Because of this, healthcare organizations need …Read More »
Offering 24/7 Global Support as a Travel Company
Are you in the travel and hospitality business, striving to enhance global support? Imagine offering round-the-clock assistance to your global clientele, leveraging the latest in cloud telephony. Travel companies face …Read More »