Our Authors
About: Vasudha
Bio: Vasudha is a writer, editor, and a cat pawrent. She has produced travel and lifestyle features, academic content, and technical articles. She likes to read, paint with acrylics, learn new languages, and drink tea.
Posts by Vasudha:
14 Best Softphone Apps (2025)
A modern technological marvel, softphones have revolutionized the way we communicate. In essence, they are software-based phone applications that enable you to make phone calls over the internet. This means …Read More »
How to Design an Escalation Matrix in Your Call Center
In today’s fast-paced business landscape, round-the-clock customer support is a strategic necessity. If phone support is your preferred customer service approach, then you need to ensure customers can effortlessly connect …Read More »
Telecom Tips for Enabling a Global Service Desk Hotline
In today’s interconnected world, businesses rely heavily on internal IT help desks or service desks to provide crucial technical support for their employees. Think of the service desk as the …Read More »
Cloud Call Center Software – Pricing Guide & Cost Comparison
Purchasing the right cloud contact center software can have a significant impact on your business. The correct software will maximize agent productivity, improve customer service, and set the foundation for …Read More »
What is Call Handling?
Voice calls remain a vital customer service channel because customers can receive immediate, real-time, and tailored support. Phone calls allow customers to express their queries and concerns, especially complex ones, …Read More »
4 Cloud Communications Trends for Businesses (2025)
By 2025, 85% of organizations will be “cloud first.” And by embracing cloud communications, organizations can enhance collaboration, improve efficiency, and enjoy the benefits of scalability and cost-effectiveness. Cloud technology …Read More »
10 Ways to Use Call Deflection to Improve Caller Experience
If you didn’t already know — over 50% of customers are likely to abandon one business for another after a single bad experience. Compare this to research that shows customers …Read More »