For most businesses, their sales and support operations typically depend on reliable phone service and communication.
And toll-free numbers provide a cost-effective way for local and international customers to connect with a business.
Now as a business, you understand the importance of backing up your systems, processes, contacts, documents, and so on. The same should apply to your business phone system which includes your phone service, phone numbers, forward-to destinations, features, and so on.
Let’s look at the importance of having a backup toll-free number provider and why it should be a part of your disaster recovery plan.
Why Should You Have a Backup Toll-Free Number Provider?
System failures, network downtimes, or service disruptions can significantly impact operations. When your primary toll-free number provider experiences a service failure or your number gets disconnected, your business is instantly cut off from your customers.
Support phone lines go dead. Sales inquiries stall. Your teams are left scrambling to get your communications up and running again.
Having a backup toll-free number provider in place can help businesses when:
- The main provider goes down — this could be due to outages, denial-of-service (DDoS) attacks, network failure, etc.
- One of the main provider’s upstream providers malfunctions, recalls phone numbers or has long and difficult lead times to activate numbers—especially true with hard-to-reach countries.
- The business experiences a network malfunction affecting on-premises systems.
Global Call Forwarding is a virtual phone number provider offering local and toll-free numbers in more than 160 countries. With us, you can have a cloud phone system ready to go if your primary system fails.
Switch to Your Backup Toll-Free Provider
In case of such unforeseen circumstances — and to avoid any communication downtime — you can easily flip a switch and move on to your backup provider.
Having a backup toll-free number provider can help businesses:
- Stay reachable and accessible in emergencies
- Seamlessly failover to alternatives in moments of crisis
- Reduce missed sales opportunities
- Protect mission-critical communications
- Diversify your communication infrastructure with more access to cloud telephony features and functionality
- Ensure voice redundancy and maintain business continuity
- Balance loads during peak times
- Protect against regional disruptions if your providers are spread geographically
- Safeguard against cyber threats when you have two different providers in place, and more
How Can Global Call Forwarding Help?
As an international toll-free number provider, Global Call Forwarding offers cloud toll-free solutions that give you access to over 160 countries and hard-to-reach areas. You can easily forward calls from our toll-free numbers to any device or location as needed.
We have a suite of failover features to ensure you receive calls wherever your teams are situated if your primary setup fails. Businesses have come to us when looking for backup solutions for their communication needs.
Want to see if we are a good fit for your business? Our team is here to help you find the right toll-free number solution. Contact us today or book a personalized demo!
