Category: Press

Global Call Forwarding launches a new Call Transcription feature that enables customers to view, analyze, and share call transcripts.

DELRAY BEACH, FL, July 2024

Global Call Forwarding, a leading provider of cloud-based communication solutions, is excited to announce the launch of its new Call Transcription feature, a new addition to the Call Recording and AI Insights feature set. This call analytics tool uses advanced speech recognition and AI technology to automatically transcribe live phone conversations into written text.

By converting voice calls into text, your teams can experience greater efficiency, accuracy, and accessibility in customer interactions. Transcripts allow businesses to easily review, search, and analyze their call data, providing valuable insights and quick access to important information.

Interested customers can turn this premium feature on in the Global Call Forwarding control panel. Once activated, users can find, view, and download these transcripts directly from the control panel. Additionally, customers using CRM integrations will see links to both the recordings and their transcriptions automatically logged.

Furthermore, Global Call Forwarding also offers the opportunity to set up translation for these transcripts.

Key Benefits of the Call Transcription Feature

This innovative tool converts voice calls into searchable text, offering businesses unprecedented access to valuable insights and streamlined record-keeping. Here are some key benefits of transcribing business calls:

• Maintain Accurate Records: This is particularly helpful for record-keeping where compliance and detailed documentation are crucial.
• Quickly Scan Calls: Transcribed calls can be easily searched by keywords, making it convenient for teams to locate specific details or follow up on customer inquiries.
• In-Depth Analytics: Analyze transcriptions to identify common customer issues, monitor agent performance, and gain insights into customer sentiment.
• Seamless Integration: The Call Transcription feature works smoothly alongside Global Call Forwarding’s existing suite of communication tools, making it easy for businesses to implement without disrupting their current workflows.

In this way, the new Call Transcription is designed to transform how businesses manage and analyze their phone communications, making way for a more comprehensive understanding of customer interactions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding has released an updated GCF Softphone for Windows users.

DELRAY BEACH, FL, Jan 2024

The new softphone is designed to improve business communication, facilitate efficient calling experiences, and encourage team collaboration.

Current customers can download the softphone, log in with their specific User ID and password, and immediately begin experiencing its full range of benefits.

Key Features of the Updated GCF Softphone:

• Make and receive calls worldwide through compatible devices
• Choose Caller ID for outbound calls
• Access voicemails directly from the dialer
• View call activity and history
• View and interact with other active users
• Transfer calls and update contacts
• Make free in-network calls
• Integrate with Chrome browser and CRMs

The new softphone offers a seamless integration with major CRM platforms like Zoho CRM, Zoho Desk, Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom. This functionality enables businesses to synchronize their call activities with their CRM, enhancing efficiency and productivity.

Furthermore, the updated softphone also works alongside the GCF Click-to-Dial Chrome extension, allowing users to instantly call phone numbers on web pages. Simply click the call button and be directed to the softphone to place the call.

The softphone is currently available for Windows PC users via the Microsoft Store.

GCF Softphone and Outbound Calling

The GCF Softphone is part of a comprehensive Outbound Calling service, designed to help businesses connect with local and international customers. You can use this service along with local phone numbers to establish a local presence in target markets.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a User & Role Management feature to manage user access to your phone service.

DELRAY BEACH, FL, July 2023

Global Call Forwarding launches a new User & Role Management feature that enables customers to create new users and roles, and assign specific permissions to these roles within the Global Call Forwarding account.

This highly customizable feature is designed to meet a business’s specific needs. With these permissions, customers can enable or disable users from viewing and modifying different aspects of their phone service account.

Furthermore, by distributing roles and organizing access, customers can protect sensitive data and information. Users are only given access to the items they need to successfully perform their jobs. And as their teams and departments grow, customers can create and modify roles to meet their evolving needs.

How Do These New User Roles Work?

These new roles provide each user with their own level of access across the Global Call Forwarding Control Panel. By default, every account will have these four main roles:

• Super Admin: Has access to everything and can create and manage new users and roles.
• Admin: Has access to all permissions but cannot create or modify new users and roles.
• All Email Notifications: Only receives email communications from GCF and does not have any Control Panel access.
• Billing Email Notifications: Only receives invoice-related email communications from GCF and does not have any Control Panel access.
• Custom roles: Besides the above default user roles, the Super Admin on each account can create custom roles and provide “Modify” or “View” permissions for various aspects of their service, such as:
  • Ordering new service lines
  • Phone number and phone line-related permissions
  • Outbound calling and outbound phone line-related permissions
  • Billing and Payments
  • Support Tickets
  • Customer Reports
  • Integrations
  • Emails

Additionally, in this new update, all newly created users will also have the 2FA option and the ability to change their passwords from the Account Settings menu, for added security.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new Voicemail Transcription feature that enables customers to receive and view voicemail transcripts in their email inbox.

DELRAY BEACH, FL, June 2023

This feature expands on the company’s Voicemail-to-Email feature where voicemails are automatically forwarded as audio files to the email addresses configured in the Control Panel. Once activated, the new Voicemail Transcription feature will also send voicemail transcripts in the body of those emails. Customers can also view and download these transcripts directly from the Control Panel.

Interested customers can turn this feature on from within the Call Forwarding settings for each phone line in the Control Panel. With these transcripts, customers can:

• Quickly scan through text in emails instead of listening to all audio files
• Streamline their outbound calling efforts by prioritizing which calls to return first
• Download and view transcripts on preferred platforms
• Share voicemails and collaborate with relevant team members

By leveraging AI and machine learning, the new Voicemail Transcription feature has an accuracy level of over 90% in terms of detecting and transcribing various languages and accents. Compatible languages include:

Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.

The cost of this premium feature is $4.95/month + $0.05/minute per line. However, upon launch, interested customers will have access to two months of free voicemail transcriptions, till August 31, 2023, to test this new feature.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

We are thrilled to announce that Global Call Forwarding will be attending iFX Expo Asia 2023. As long-time attendees, the expo has been invaluable in helping us forge connections with clients in an industry that we serve.

DELRAY BEACH, FL, June 2023

iFX Expo is one of the largest financial B2B expos in the world. For more than a decade, professionals in financial service and fintech from across Europe, Asia, and the Middle East have convened at iFX Expo for networking, education, and entertainment.

Where is iFX Expo Asia 2023?

iFX Expo Asia 2023 will take place at the Centara Grand & Bangkok Convention Center at CentralWorld in Bangkok, Thailand. It will be held from June 20th to June 22nd, 2023.

The expo conveniently takes place in the city where Global Call Forwarding established its Asia-Pacific Regional Office back in 2016. Several key people from our APAC and US offices will be attending this year’s expo.

iFX Expo History

Launched in 2012, iFX Expo has a track record of more than 20 shows, with thousands of attendees, exhibitors, and sponsors over the years. It is frequented by technology and service provides, forex brokers, payments solutions providers, banks, and regulation authorities.

iFX Expo Asia has previously been held in cities including Macau and Hong Kong.

We have attended several of their expos in Hong Kong and were also present at last year’s expo in Bangkok. Here is a video from iFX Expo Asia 2022:

Why Do We Attend?

We’re regulars at iFX Expo because we serve many clients in the financial services industry.

Our global voice solutions are perfectly suited to enable financial services companies to communicate with their customers around the world. We can provide international phone numbers in more than 160 that can be used for incoming and outgoing calls.

Many attendees and exhibitors can benefit from our services and we have several long-term clients that regularly attend the expo. The expo serves as a good venue to meet our clients face-to-face and also to meet new prospective customers.

Meet Global Call Forwarding At iFX Expo 2023

Whether you’re an existing client of ours or you’re interested in learning more about the international voice services we offer, we would love to meet you at iFX Expo in Bangkok! To schedule a meeting with us, just send us a message or chat with us!

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding implements PSTN replacement to extend its global and local coverage.

DELRAY BEACH, FL, January 2023

Public Switched Telephone Network or PSTN is an aggregate of the world’s circuit-switched telephone networks. These copper-based networks around the world are operated by national, regional, and local carriers.

However, this telephony network is based on outdated infrastructure which is gradually being replaced globally. In fact, Europe will have completely replaced the PSTN by 2025.

And as cloud communications continue to be adopted, modern telecom companies are helping businesses migrate their voice communications from PSTN to the cloud.

When you implement a cloud-based PSTN replacement service, your calls travel through local routes within target countries instead of international ones. This is crucial because local governments and operators are blocking the ability to use international routes to send calls globally.

PSTN replacement, therefore, enables your number to be a true local phone number, guaranteeing that calls to and from these countries will definitely work. In addition to this, your business also gets:

• High-quality inbound and outbound calling
• Local, mobile, toll-free, and national number availability (up to 30 countries for true local calling)
• Localized caller ID and number masking for outbound calls
• Access to in-country toll-free numbers
• Number portability, and
• DTMF signaling.

With this new cloud communication solution under its belt, Global Call Forwarding looks forward to further extending its global and local coverage around the world.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new Custom Reports feature that enables users to instantly filter detailed information about calls made to their virtual phone numbers.

DELRAY BEACH, FL, October 2022

Custom reports are included with every virtual phone number plan.

The new call reporting feature allows Global Call Forwarding customers to collect, measure, and analyze their call activity in real time. This feature was developed based on customers’ requests and now allows users to:

• Select multiple cloud phone numbers or outbound calling lines.
• Select a date range.
• Select the call type: completed or missed.
• Display or download the .csv report.
• Apply further filters to using Excel.

Customers are now able to view various metrics, including which phone numbers are calling them, duration of calls, times of the day, who is answering calls, calling charges for a custom date range, and the geographical locations of callers.

This information can be used to better understand customers’ call habits, as well as make informed marketing and staffing decisions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding will exhibit at GITEX Global 2022 in Dubai.

DELRAY BEACH, FL, October 10 2022

GITEX is an annual technology event taking place in Dubai, UAE. It has been a leading global technology exhibition since 1981. Each year, hundreds of thousands of people from around the world attend the exhibition.

Global Call Forwarding will be showcasing its global cloud communications platform. The company is a leading provider of local phone numbers and international toll-free numbers in more than 160 countries as well as outbound VoIP solutions for businesses.

The company has extensive cloud phone number coverage in the Middle East and North Africa and has many well-known business clients in the MENA region. This will be a good opportunity to network with existing clients and meet with partners to expand the company’s regional service offering.

This is the second time that Global Call Forwarding will exhibit at GITEX. The company exhibited at GITEX back in 2017 when its APAC Regional Office was in its early stages.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida as a global telecommunications provider.

The company has offices and local presence in the United States, Asia-Pacific, and Latin America, and it serves a global customer base with SMB and enterprise clients worldwide.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new control panel with a modern design and an intuitive user experience.

DELRAY BEACH, FL, July 2021

Global Call Forwarding, a leading provider of international virtual phone numbers, announced the launch of its new cloud telephony platform.

The new platform combines over twenty six years of industry experience with the latest in today’s communications technologies to bring a modern and intuitive platform to global businesses.

The new control panel by Global Call Forwarding is a convenient, user-friendly, and effective business communications tool. It comes with a full suite of business phone features and advanced call management tools that customers can use to build their cloud phone system.

With the new control panel, customers can log in from any device, adjust features and settings, and build their business phone system. Some of the main features of the new control panel are:

1. Mobile-friendly platform with a modern look: Customers can easily log in and manage their accounts from their smartphones.

2. Login with email address: Easy login with the user’s email address and password, instead of using their account number.

3. NEW Two-factor authentication: Increased security with two-factor authentication to keep their business account and information safe.

4. NEW Customizable holiday scheduler: Set up custom holiday schedules in advance with forwarding rules.

5. IVR editor: A customizable IVR editor where users can record or upload new prompts and announcements and set triggers for when messages should be played.

6. Access all features: One platform to manage all call management features and adjust settings when needed.

The new interface will not only benefit their customers but also give Global Call Forwarding the ability to easily build, upgrade, and add new features. In the coming months, they plan to include new features and integrations to further develop this portal as an effective service management tool.

Global Call Forwarding’s teams have always strived to make it easy for customers to use their service and get responsive, 24/7 customer support. This new control panel is another step in this direction and further enhances their business communications solutions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com