Category: Press

Global Call Forwarding launches a new control panel with a modern design and an intuitive user experience.

DELRAY BEACH, FL, July 2021

Global Call Forwarding, a leading provider of international virtual phone numbers, announced the launch of its new cloud telephony platform.

The new platform combines over twenty six years of industry experience with the latest in today’s communications technologies to bring a modern and intuitive platform to global businesses.

The new control panel by Global Call Forwarding is a convenient, user-friendly, and effective business communications tool. It comes with a full suite of business phone features and advanced call management tools that customers can use to build their cloud phone system.

With the new control panel, customers can log in from any device, adjust features and settings, and build their business phone system. Some of the main features of the new control panel are:

1. Mobile-friendly platform with a modern look: Customers can easily log in and manage their accounts from their smartphones.

2. Login with email address: Easy login with the user’s email address and password, instead of using their account number.

3. NEW Two-factor authentication: Increased security with two-factor authentication to keep their business account and information safe.

4. NEW Customizable holiday scheduler: Set up custom holiday schedules in advance with forwarding rules.

5. IVR editor: A customizable IVR editor where users can record or upload new prompts and announcements and set triggers for when messages should be played.

6. Access all features: One platform to manage all call management features and adjust settings when needed.

The new interface will not only benefit their customers but also give Global Call Forwarding the ability to easily build, upgrade, and add new features. In the coming months, they plan to include new features and integrations to further develop this portal as an effective service management tool.

Global Call Forwarding’s teams have always strived to make it easy for customers to use their service and get responsive, 24/7 customer support. This new control panel is another step in this direction and further enhances their business communications solutions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new web dialer for its large global customer base. The proprietary web dialer enables users to receive and make high-quality international phone calls from a web browser.

DELRAY BEACH, FL, August 2020

The new GCF Web Dialer is fully integrated with outbound calling and international call forwarding services available from Global Call Forwarding. In addition to the many advanced service features that Global Call Forwarding already provides, the new GCF Web Dialer offers enhanced functionality.

Some of the key features that make the web dialer an invaluable tool for sales and support teams include the following:

• Simple login from any web browser.
• Caller ID selection for outbound calls.
• Answer inbound calls.
• Attended call transfer.
• Free in-network calls.
• Contacts directory.

The new GCF Web Dialer allows users to display a customized caller ID that corresponds to any of the phone numbers in their account. It also enables inbound calls to be answered from a computer anywhere in the world. Users have access to call history and their own contacts directories to record important notes and store contact information.

This is among the most sought-after tools for remote teams, as they can benefit from attended call transfer between extensions and free in-network calling features.

With a new user-friendly interface, Global Call Forwarding is better positioned to offer the most effective international calling experience to global organizations of all sizes.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Always developing new and innovative ways to improve enterprise voice communications, Global Call Forwarding now offers Outbound Call Recording that enables users to record outgoing calls.

DELRAY BEACH, FL, February 2020

Global Call Forwarding, the leading provider of virtual phone numbers for business, announced the launch of the Call Recording feature for their Outbound Calling service. With this feature, businesses can record outbound calls for future reference, compliance purposes, and to conduct employee performance analysis.

Outbound Calling service from Global Call Forwarding enables companies and call centers to make outbound calls internationally. Users can make outgoing calls that display the caller ID of any virtual phone number registered on their account. Now with the added benefit of outbound call recording, users can record and save calls to monitor customer interactions and analyze past conversations.

Businesses purchasing a virtual phone number will now for the first time also be able to activate outbound call recording, which enables them to monitor employee-customer interactions in order to identify areas that need improvement. They can also review conversations to determine which sales and support strategies are most successful. This enables companies to streamline their sales and customer care efforts while keeping records of client interactions.

Call recording comes with a default 30-day storage period for recorded calls and will record 100% of calls made. The percent of calls recorded can be adjusted after activation of the service. Users can easily activate and utilize this feature through their online control panel amongst many other unique service features.

With outbound call recording, Global Call Forwarding has developed yet another way of making voice communications more efficient for businesses around the world. Telesales and support are essential to the success of any global business in today’s connected world and this feature is one further step in the direction towards improved communication.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding announces a major expansion to its virtual phone number inventory.

DELRAY BEACH, FL, November 2019

Global Call Forwarding, a leading provider of virtual phone numbers for international businesses, announced a major expansion to its coverage area. The latest release includes local and toll free phone numbers from 10 additional countries and cities. Global Call Forwarding now has the most expansive coverage area of virtual phone numbers in the industry.

“It is our goal to offer a large selection of virtual phone numbers available for fast provisioning in our platform while maintaining the utmost dedication to service quality,” said Thierry Genoyer, Founder of Global Call Forwarding. “We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.”

With the latest expansion, Global Call Forwarding now offers virtual phone numbers from several major locations in Europe, Africa, and Asia. According to a recent customer survey, the most anticipated numbers from the latest expansion include:

We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.

• Abu Dhabi, UAE local numbers
• Pakistan toll free numbers
• Myanmar toll free numbers
• Yangon, Myanmar local numbers
• Sri Lanka toll free numbers
• Iceland mobile numbers
• Cameroon mobile numbers
• Belarus mobile numbers
• Belgrade, Serbia local numbers
• Seychelles national numbers
• Bosnia, Sarajevo local numbers

The Vice President of Marketing & Sales at Global Call Forwarding, Bulent Erkaya, provided insight on the company’s upward trajectory and said “Global Call Forwarding has seen strong growth in our major markets over the past 36 months with increased demand from Asia, Europe, and the Middle East. We continue to expand our coverage area to include number originations from more countries while adding new service features to our platform.”

With the addition of these numbers, Global Call Forwarding is positioned to provide even more extensive coverage to clients with contacts across the globe. Virtual phone services also provide opportunities for businesses that wish to expand to new markets and demographics.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Offering businesses greater versatility in their communications, the new SMS to email and outbound calling features from Global Call Forwarding enable businesses to expand upon the ways customers are able to reach a company using virtual phone numbers.

DELRAY BEACH, FL, August 06, 2018

Global Call Forwarding, an internationally-renowned telecommunications company, has just announced the launch of several new services including SMS and outbound calling that improves how customers can be reached by businesses and vice versa.

A vast majority of businesses aim to offer the most convenient methods of communication to reach their customers. Most customers are familiar with a variety of methods such as email and phone calls. However, many people prefer not to make and receive phone calls, so having an option like SMS forwarding to email enables greater communication and increases access to information. The SMS to Email feature allows virtual phone numbers to receive inbound SMS and is available as an international service for a select number of countries, including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Israel, Poland, Romania, Spain, Sweden, the UK, the US, and Vietnam.

The Outbound Calling feature, however, gives call centers and businesses the ability to make outbound calls from their virtual numbers. It is especially beneficial for call centers, and it enables calls to be made with the exact number showing up on the receiver’s caller ID. The outbound caller ID can be set to any number registered on an account. This is of immense significance because, in terms of international outbound calling, the services offered by Global Call Forwarding are much more affordable than others in the market.

As stated by Thierry Genoyer, CEO of Global Call Forwarding, “The addition of these new services will enable customers to have greater accessibility to companies. Today’s businesses constantly strive to implement diverse methods of communication to remain in contact with potential customers and it is our mission to build these new cutting edge technologies.”

Features such as SMS Forwarding to Email and Outbound Calling enhance the overall image and success of a company, which can help drive sales and aid communications with customers more effectively. For companies with active sales departments dedicated to aggressively reaching their target markets, these features add excellent value to their services, along with creating additional communication channels between a company and its customers.

“At Global Call Forwarding, it is our aim to consistently enhance our offerings, and we are pleased to provide a wide array of telecom services to our customers. We understand that in today’s competitive market it is essential to offer value as much as quality.”

Global Call Forwarding is a leading international provider of telecom and technology-based solutions to enable dynamic communications for businesses and individuals. Our services include international toll-free phone numbers, virtual phone numbers, international call forwarding, toll-free forwarding, vanity numbers, and international toll-free numbers, along with a range of additional features such as outbound calling and SMS forwarding. Based in Delray Beach, Florida and with an Asia-Pacific office location in Bangkok, Thailand, Global Call Forwarding is perfectly positioned to serve customers across the world in their telecom and virtual calling needs.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Research shows that the telecom industry will change as a result of the introduction of the 5G cellular network.

DELRAY BEACH, FL, August 2019

Findings show that the expansion of technology used in telecommunications, the use of the internet, and changing consumer behaviors all attribute to changes in the telecommunications industry within the next few years. In this informational release, Global Call Forwarding concludes findings that offer insight into the future of telecommunications and what changes people in this field can expect by 2020 and afterward.

According to our findings, to stay relevant and establish continuous growth, businesses within the telecommunications industry should be prepared for the changes ahead. This includes embracing industry interferences by instilling customer-focused network services to adapt to changing consumer behaviors. Without making these vital changes, businesses may be at risk of being surpassed by industry players who’ve made changes accordingly to better serve their clientele.

Most notable of the predicted changes that will affect the telecom industry in the next few years is 5G. According to the New York Times, the introduction of the 5G cellular network “is going to be the biggest shift in telecommunications since the invention of the cell phone.” This wireless system network promises numerous features and operational improvements like better speeds, faster downloads, and minimal data transfer delays. But, not only will this network aid with improved communication, but it will also help users better connect with their technology. Some examples include self-driving cars, sensory-equipped vacuum cleaners, and Bluetooth products.

According to Investopedia, Since 2016, “mobile operators and telecommunication equipment companies around the world were hard at work developing the technologies and hardware systems required to bring the fifth generation of mobile networking to market.” With all the major cellular companies like AT&T, Verizon, T-Mobile, and even Apple jumping on board the 5G train by 2020, telecom organizations need to get on board as well. To prepare for the speed and capabilities of the 5G network, the industry must be willing to integrate this new network into its current operations. And, offer this service at a price comparable to competitors. This may mean investing in a change of capital equipment that doesn’t increase overall costs enough to affect the customer’s end pricing.

Global Call Forwarding is a blossoming leader within the telecommunications industry that has already jumped ahead by offering wireless integration within their services. Essentially, Global Call Forwarding provides virtual phone numbers, toll numbers, and local area code numbers that are integrative to any smartphone, tablet, or even computer. This leaves landlines, a.k.a. copper wiring, in the past, as new technologies emerge in the business world. Thus, creating a way for fluid unification of a business phone number to the new 5G network.

Along with virtual phone numbers that can work across the innovative 5G network, Global Call Forwarding pairs their service with the option to add many unprecedented features. Hence, allowing any organization or individual already invested into the 5G network to take advantage of the features they already know and love from their legacy phone systems. And, the capability to utilize these features right from their advanced smartphones. Mentioned by NBC News, 5G will offer three main advanced features including “Faster speed…shorter delays…(and) increased connectivity.”

To conclude, it’s safe to say that any business within the telecommunications industry that doesn’t take into account the changes coming as a result of the 5G network will be at a clear disadvantage. Certainly, the introduction of this new wireless network provides unlimited room for the telecom market to grow. However, without stepping on board this growth and integrating necessary infrastructure, telecom businesses will likely remain stagnant.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Sources:
https://phys.org/news/2019-06-5g-democratise-telecoms-industry.html
https://www.forbes.com/sites/miriamtuerk/2019/02/27/how-5g-networks-will-change-america/#1c2a9ea211b5

Studies show American customers prefer local customer service through local call centers

DELRAY BEACH, FL, July 17, 2019

Recent data has shown American businesses are currently opting for local call centers, after previously choosing to outsource customer service overseas. This is what Global Call Forwarding has just concluded in their research on American consumers and their preferences and habits in regards to their experiences with local and international call centers.

According to these findings, they have determined companies should examine the pros and cons before choosing to outsource customer care solutions. Data suggests that outsourcing call center solutions can have a serious impact on US-based businesses, both economically and in regards to long-term company perception. However, outsourcing still stands as a viable option for many companies in need of an economical call center solution.

“In today’s competitive global marketplace, communication between businesses and customers is essential. Without a local point of contact, your business may be at a disadvantage, costing you sales and growth,” stated Thierry Genoyer, CEO, Global Call Forwarding, “There’s an affinity between a call center operator who can identify with you on a very basic level – i.e., proximity and geography – that creates trust. And that trust bleeds over into trusting the company itself because the customer’s needs are met.”

Furthering on the information they have procured, Global Call Forwarding has come to the understanding that Americans are growing increasingly more satisfied with the abilities of local call centers. This can be a matter of distance in geography, culture, and being able to communicate clearly when there is a problem. While trends show outsourcing has a more negative impact on the customer service experience, this sort of reaction is not simply just about a language barrier. It’s about a distance gap – both perceived and real.

Global Call Forwarding has been providing global business phone solutions for over 22 years in the telecom industry, and their services are tailored to the needs of businesses and individuals that require robust communication services. Therefore, their knowledge and experience in the telecommunication industry give them a better understanding of effective quality assurance.

Their research has found that customers leave more positive reviews when speaking with a local customer service center in comparison to outsourced customer care. In this case, although, it is a greater expense to hire a local call center team, the overall effectiveness is evident. For businesses, this would mean serving their customers and consistently ensuring they can provide them quality service at all levels.

In contrast, it’s safe to say foreign call centers are not going anywhere. The Philippines, which has surpassed India in regard to its number of call centers, has become the “call center capital of the world.” There are a variety of reasons for this, and much of it has to do with dissolving the language barrier that occurs when communicating across borders. “The English spoken by Filipinos is closer to Americans than in India. Our culture is very similar,” stated Fred Chua, a Manila-native and call center owner. In regards to the nuances of communication, Chua elaborated with: “We don’t yell on the phone often. We’re very customer-centric.”

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Sources:
https://www.latimes.com/business/la-fi-philippines-economy-20150202-story.html

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