Category: Tips

Tired of working out of an office every day from 9-5? Well, you’re not the only one. Certainly, the regular day job is not for everyone. Believe it or not, 9-5 burnout is a real thing. Many people are starting to consider work-from-home options. Likewise, many of these jobs are generally well-paying and offer flexibility. As a result, you can find remote opportunities from a variety of industries and job types. These range from freelance creative services to customer service to lower-level management opportunities. In this vein, let’s look at the benefits of working from home and which work-from-home call centers are hiring.

Benefits of Remote Work

There are countless benefits of remote working. Likewise, these jobs may be full- or part-time and usually allow employees some flexibility in terms of hours worked. Above all, working from home eliminates the need to travel to the office. Therefore, saving on travel time and cost. Additionally, remote jobs also let you juggle two-three different jobs, adding some variety to your work life. These are all reasons why many people are switching to work-from-home jobs, aimed at reducing various stress levels. In other words, when you choose a remote job, you can take more control over your work-life balance.

Virtual Call Centers

Virtual call center jobs can be done remotely from one’s home or office space near the home using voice over internet protocol. Most often, these jobs focus on technical support, customer service, sales, appointment settings, and reservations and ticketing services. So, these work from home call centers are always looking for call center agents, customer service agents, and appointment setters. Likewise, for those interested in landing one of these jobs, it’s important to know that there are two typical paths to obtaining them. First, businesses either hire companies for their own needs or secondly, they may contract with business process outsourcing firms (BPOs).

Work From Home Call Centers Looking to Hire

Accolade Support

About the company: New Mexico-based, brick-and-mortar call center company
Industry: Customer contact BPO
Position type: Independent contractor
Duration/hours: Full-time, part-time
Pay Rate: about $10/hour
How to apply?: On their careers website https://www.accoladesupport.com/agent-application.html

Amazon

About the company: Seattle-based e-commerce giant operating in many countries around the globe
Industry: E-commerce business
Position type: Employee
Duration/hours: Part-time
Pay Rate: about $10-12/hour
How to apply?: Sort through virtual opportunities on their careers website https://www.amazon.jobs/en

Apple at Home

About the company: Apple at Home is the tech giant, Apple’s work-at-home call center program
Industry: Technology
Position type: Employee
Duration/Hours: Part-time with the possibility of full-time during busy periods
Pay Rate: Varies based on the position
How to apply?: On their careers website https://www.apple.com/careers/us/aha.html

Enterprise

About the company: Parent company of Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental
Industry: Car rental
Position type: Employee
Duration/Hours: Full-time
Pay Rate: about $12.50/hour, French/Spanish-speaking agents make more
How to apply?: Keyword “work from home” search on their career website https://careers.enterprise.com/

Hilton Hotels

About the company: Hilton at Home program provides work-at-home opportunities for reservation and customer service agents
Industry: Hotels and hospitality
Position type: Employee
Duration/Hours: Full-time and part-time
Pay Rate: about $9.70-14/hour
How to apply?: Check the “work from home” box next to remote jobs on their careers website https://jobs.hilton.com/us/en

U-Haul

About the company: DIY moving company
Industry: Transport
Position type: Employee
Duration/hours: Part-time
Pay Rate: $7.50-14/hour
How to apply?: Search for “work from home” on their careers website https://jobs.uhaul.com/

Ver-a-Fast

About the company: Provides subscription verification services for newspapers and telemarketing services for other industries
Industry: Call center verification
Position type: Independent contractor
Duration/Hours: Part-time
Pay Rate: Varies on base pay and incentives
How to apply?: On their careers website

Working Solutions

About the company: BPO providing tech support, sales, ticketing, and customer services
Industry: Call center
Position type: Independent contractor
Duration/Hours: Temporary, project basis
Pay Rate: $7.20-30/hour
How to apply?: On their careers website https://workingsolutions.com/careers/

Virtual Numbers When Working From Home

Some of these companies provide the required equipment, while others do not. However, some companies also provide benefits and incentives where you can get more out of the job. While some experience in these fields is required, some companies also provide paid training. So, if you’re interested, you may find a great opportunity to invest your time into. To keep the communication open and available, freelance or remote workers may also want to consider getting a virtual phone number to handle their business and work calls. Global Call Forwarding provides virtual phone solutions to keep your work and personal life separate.

Make Your Work Life More Engaging

The bottom line is, if you’re interested in finding a work-from-home call center position, there are a good number of opportunities out there. As a result, you can gain a better work-life balance. Additionally, the benefits of less cost of travel, more flexibility, and decent pay are among the greatest deciding factors for those who opt to ditch the office and work from home. Above all, if you’re willing to do the work of researching and applying, you have a great shot at securing a work from home call center job. What more can you ask for? Let freedom boost your creativity!

If you provide services within the health care industry, you have to be aware of quality assurance. And, how to maintain this quality assurance for your customers. This way, they continue to utilize your service instead of looking for other providers. In this article, we discuss some of the ways quality assurance in health care is uniquely important. And, ways businesses within this field can provide the best quality assurance for their customers.

What is Quality Assurance?

Before you can go about giving the best to your customers, you have to understand what quality assurance is. Essentially, quality assurance is providing and maintaining a quality of service for your customers. But, specifically, it means providing this quality in every single aspect of your service. This means providing and maintaining quality at every stage of service; from set up through cancellation.

What is Call Forwarding?

One of the ways businesses within the healthcare industry can increase quality assurance is to invest in call forwarding. To put it simply, call forwarding is a feature of a business phone solution. It allows a call that’s made to a specific phone number to be forwarded to a completely different number. And, it can make quality assurance in health care increasingly better in a number of ways.

1. Being Available for Healthcare Patients

One of the advantages of call forwarding in the health care realm is that it allows you to be more available to your patients. For example, even if a customer service representative is out of the office, they can still take calls with call forwarding. This means fewer missed phone calls from happier customers.

2. Eliminating the Need for Voicemail

Another advantage of call forwarding is that it works to increase quality assurance in health care is by eliminating voicemail. When a healthcare patient calls, they may not always want to leave a voicemail if their call goes unanswered. This may be in fear that their needs won’t be heard. Or, that their call will never be returned. Call forwarding eliminates the need for voicemail as it works to forward calls that go unanswered to lines that reach available representatives.

3. Allows for Mobility in the Workplace

When a healthcare provider has call forwarding set up, calls can be transferrable to cellular devices. This means that even mobile devices can work to increase quality assurance in health care. It also means that representatives in the health care industry never have to miss a trip or business phone call. And, they can answer business calls from anywhere, at any time from their mobile device.

4. Ramping Up Customer Service

The final way call forwarding increases quality assurance in health care is by increasing the overall presence of customer service. Basically, call forwarding allows for the forwarding of multiple phone lines to one business phone number. This way, health care businesses can offer toll free numbers to their patients. Thus, providing a way for customers to call in for free. And, these numbers can all be forwarded to one centralized number or location. This way, customers have multiple ways of reaching your business. But, they are all met with the same great customer service they always expect from your business.

Getting a Virtual Phone Number With Call Forwarding for Health Care

Are you looking for ways to increase quality assurance in health care for your business? If so, call forwarding may be a beneficial feature for your business phone system. To get call forwarding to your business phone lines, consider virtual phone numbers from Global Call Forwarding. These numbers allow you to take advantage of all the business phone features you want, including call forwarding. And, can be set up as local numbers, toll free numbers, or even international numbers. This way, you can offer phone numbers for customers in all areas of the world. And, these numbers can all be forwarded to whichever business phone line you want! To set up your health care business with call forwarding and virtual phone numbers, contact us today to learn more.

If you have an active sales team, you know how offering any advantage to exceed your competition is crucial. Cutting edge technology – particularly VoIP — can be just what is needed to step up your sales game, for more profits and better overall efficiency.

So, if you are wondering how VoIP service from Global Call Forwarding can change how your sales team performs, we will explore such topics, including:

• More Efficiency with Directories
• VoIP Supports Remote Work
• Taking Advantage of Add-Ons and Functionalities
• Scalability
• Variety of Phone Number Options

More Efficiency with Directories

The more efficient you can make your sales team, the better they can perform. Conclusion: Your business performs better. By including VoIP into your sales model, you gain access to a number of features that can boost your sales team’s efficiency. And instead of the hassle of dealing with redundant calls, you can use a directory system known as a PBX, or Private Branch Exchange. Aided by VoIP, inbound callers can be met with an automated service that allows callers to self-direct their inquiries.

For instance, callers that simply want to know your business hours can find that information by dialing through the directory. This saves time the time of your sales personnel that would otherwise be lost. Similarly, you can create direct extensions to your sales personnel so that recurring clients don’t have to be transferred on follow up calls.

VoIP Supports Remote Work

For your sales personnel, they may be on the road for extended periods of time. Working out of the office can be tricky, where sales personnel may be reluctant to give out their personal phone numbers. However, VoIP’s routing capabilities change this, enabling your team to use virtual phone numbers to call important clients as needed.

And for those sales members that work better on their own, VoIP can reroute calls directly to your salesperson’s device. This can be a godsend for sales personal that may be feeling “under the weather” after wining-and-dining important clients to close deals.

Taking Advantage of Add-Ons and Functionalities

Furthermore, VoIP service is part of evolving technology trends due to the integration and advancements in cloud computing. As the cloud evolves, so do the capabilities that VoIP can offer your sales team. Global Call Forwarding offers a number of these developments as add-ons and built-in functionalities designed to streamline your telecommunications. These include:

Time of day routing: Automatically routes calls to different destination numbers depending on the time of day that a call is received. This can help establish a positive work-life balance, particularly when your sales team seems overworked

Call recording: This add-on enables you to store and review recorded calls made with your sales team. Call recording is essential for most industries, as it can help with liability issues, miscommunications, employee training materials with direct examples, and so forth.

The Scalability You Need

VoIP enables your business to scale as its needs grow and you find better ways of processing increasing numbers of clientele. Therefore, by choosing Global Call Forwarding, you can scale by choosing different payment options as your usage increases. Therefore, this ensures that your sales team is never without open lines of communication.

Variety of Phone Number Options

As you may be aware, Global Call Forwarding offers a wide variety of phone numbers in over 150 countries worldwide. For instance, this includes countless cities and regions to access hyper-specific markets. Additionally, you can choose which type of phone numbers best suit your sales approach, including:

• Toll free numbers
• Local access numbers
• Vanity numbers
• ITFS numbers
• UIFN
• DID numbers
• And much more

In Closing

Above all, VoIP offers a wealth of benefits that can drastically change your sales game for the better. For more information, contact Global Call Forwarding to get started today and reach new heights.

Of all the tasks that a professional finance company faces, marketing consistently proves to be the most challenging. Separating your company from the pack while ensuring that your company runs efficiently is the goal. This is where virtual phone numbers from Global Call Forwarding can offer numerous strategies to capture the best customers. In this article, we’ll cover some of these marketing strategies for professional finance companies, including:

• Enhancing your professional image with toll free numbers
• Achieving localization with outbound calling
• Gaining international appeal

Raising Your Professional Image with Toll Free Numbers

Your finance company thrives on how well it can project a professional image to new customers and long-term clients. In fact, this is non-negotiable. After all, when money is at stake, an unprofessional image can make your customers unsure whether they should trust their financial future with your company.

Luckily, Global Call Forwarding offers the answer to this common problem facing your professional finance company: toll free numbers.

How Toll Free Numbers Can Enhance Your Company’s Appeal

Toll free numbers immediately impart a professional aesthetic easily. Because your company is footing the bill for calls as the subscriber, customers inherently trust your company’s integrity. Especially when it comes to solving their problems. Additionally, many professional organizations that deal with high-volume and high-priority clients use toll free numbers to appear more professional. Therefore, using toll free numbers imparts the same professionalism that those organizations benefit from. Third, toll free numbers give your company a type of “geographical agnosticism.” This means that your company has made a conscious effort to appeal to a national (and international) audience. Simultaneously, geographical agnosticism can help avoid negative stigmas associated with certain areas of the country where you may be headquartered.

Achieving Localization with Outbound Calling

Have you ever received an unsolicited phone call, with digits on your caller ID reading something to the effect of “V482072508XXXXXX….?” If so, you’ve obviously not recognized the phone number as being familiar and probably didn’t answer the call. Those unintelligible digits preceded by a “V” means that a company somewhere placed a call without a crucial element for using virtual phone numbers: outbound calling.

What is Outbound Calling?

In short, outbound calling enables you to reach customers with the digits of the virtual phone number that you subscribe with. Simply, this means when you use your virtual number to make calls, the actual digits will appear on caller ID’s. For your professional finance company, this is extremely important, as you want a direct way to reach leads and clients.

Outbound calling enables you to reach customers even across international locations. For instance, if you wanted to reach customers in Dubai, having outbound calling enabled for your virtual phone number will ensure that a +971 number will appear on their caller ID. Therefore, if you’re looking to market your finance company by cold calling new prospects, outbound calling is mandatory.

Gaining International Appeal

If you’re looking to market your finance company, you’re probably no stranger to capturing new markets abroad. Even if your company is headquartered in one of the financial hubs around the world (ex. Hong Kong, New York City, London), customers typically want to invest their money with domestic businesses.

Marketing with Virtual Phone Numbers

Luckily, Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world. By offering domestic and international callers lines of contact that resemble those used in their country, you demonstrate that your company is ready to do business in their country/region.

This also helps alleviate anxieties about possible language barriers. After all, if your company has a non-domestic line, chances are your company has also taken the initiative to hire staff that can speak their language. Because virtual phone numbers instantly route calls, it is easy to market these phone numbers and then reroute calls to a call processing center. Once redirected, employees located in the same time zone and with the same language can transact and assist callers with their inquiries.

Conclusion: Get Marketing Solutions from Global Call Forwarding

So, if you’re ready for marketing strategies for your professional finance company, consider subscribing with Global Call Forwarding. As a telecom provider for more than two decades, Global Call Forwarding has helped SMBs and large enterprises to achieve their marketing goals. Visit www.globalcallfowarding.com today to begin marketing your company more effectively with virtual phone numbers and related tech solutions!

Metro PCS, now known as Metro by TMobile, is a nationwide prepaid wireless phone carrier. Although this company offers great pricing and service, MetroPCS phones may not be right for business needs. However, there is an easy and affordable way to utilize your Metro by TMobile phone as your business phone system. In this article, we tell you how you can transform your Metro phone. This way, you can optimize the way your company does business over the phone. And, along those lines, take advantage of a number of options you can gain.

Some Information About MetroPCS

No one likes signing their life away to huge nationwide cellular providers. Big companies like AT&T, Verizon, and even TMobile require annual service contracts. And, of course, with these contracts often come unsuspecting fees. Not to mention the situation you’d be in if you lose or break your phone. Without insurance, you could be left to pay your dues even if you don’t have a phone. Fortunately, companies like MetroPCS offer a way around these annual (or longer) phone contracts with prepaid wireless options. Instead of committing to a contract, MetroPCS customers can purchase prepaid services for their wireless devices. This way, they can avoid the contracts that other large cellular providers require. And, fortunately, they still use the same, great nationwide coverage that other providers offer.

Some History About MetroPCS

MetroPCS has been around since 1994 (back then, it was General Wireless). By 2005, it grew to service over 1.5 million people. This big growth and expansion caught the eye of another major cellular service provider, TMobile. In 2012, MetroPCS and TMobile merged. By 2013, MetroPCS existed no longer due to this merger. And, a new company, Metro by TMobile, was born. Currently, the company is one of the largest that offers prepaid phone plans. Plus, it was one of the first to offer unlimited phone services (phone, talk, and text).

The Need for Virtual Phone Numbers

If you’ve had MetroPCS phones, you know they offer one phone number for each phone. And, you know that they don’t offer business Metro PCS phone plans with the standard business phone features. However, the need to be able to do business on cellphones is increasing. Likewise, you may want to be able to use your phone for business reasons. Fortunately, virtual phone numbers offer this solution. And, this ensures you won’t have to consider being a Metro PCS customer.

Pairing Your MetroPCS Phone With Virtual Phone Numbers

Pairing MetroPCS phones with virtual phone numbers provide many benefits. First and foremost, you can choose any business phone number with any area code. And, you can add and subtract phone numbers whenever you need. Secondly, you can create a business phone system right on your mobile device. This also means you can use any of the business phone service features you need. These can include call forwarding, time of day routing, simultaneous ringing, extensions, and more. Third, you can keep your MetroPCS phone plans for personal lines. And, add virtual numbers for business on the same MetroPCS phones. This means you don’t have to sacrifice the great price of your personal phone plan for a business phone solution.

Finally, with virtual phone numbers, you can choose phone numbers with any area code you need. This way, you can establish business relationships from a remote location with specific consumer audiences. Furthermore, you can offer local phone numbers to customers without having to move to business locations.

Choosing Global Call Forwarding for Virtual Phone Numbers

Above all, if you’re a MetroPCS customer and want to use your MetroPCS phones for business, virtual phone numbers are the best solution. They provide all the customizable capabilities you need to handle your phone needs for your business. And, this saves you from having to pay high monthly business servicing fees. Additionally, it prevents you from even having to purchase costly business phone systems at all. To conclude, to start using your MetroPCS cellphone for business with virtual phone numbers, contact us now.