Monitors AnyWhere Uses the GCF Softphone to Make and Receive Calls Around the World

Challenge

Monitors AnyWhere is a global company HQ-ed in Europe, and most of their customers are in the US and Canada. Their main priority was to get a US phone number that would allow them to receive calls from US customers at their various support and sales centers around the world. For the benefit of their European customers, they wanted to get a UK number as well.

Another requirement was to allow their employees to make business phone calls using a service paid for by the company, even when they are at home or away from the office. Furthermore, the CFO preferred to have a one-stop shop for the telecom services, so that he would not have to pay to a number of service providers.

Monitors AnyWhere had tried a few other services, but none of those other services worked out well enough for them.

Solutions

After some testing and checking, Monitors AnyWhere decided to go with Global Call Forwarding.

The Monitors AnyWhere sales and support teams use the US toll-free number and the UK geographic (local) numbers that GCF provides them. Both teams use our inbound and outbound call service through our softphone applications for PC and mobile phones. They are also happy with the GCF Softphone, and use it both on smartphones and computers.

We also helped Monitors AnyWhere build an interactive voice response menu (IVR) for better call management. The IVR menu greets callers and routes them to the appropriate department based on their dialpad input.

“Thank you for calling Monitors Anywhere. If you know your party’s extension, you may dial it at any time. For sales, press 1. For technical support, press 2.” etc.

Monitors AnyWhere uses interactive voice response along with time-based routing to forward tech support and sales related calls to the corresponding agents in Europe, North America, and the Middle East depending on the time of day.