Challenge
Safran Power Units is a relatively new branch of the high-tech company Safran. When setting up their customer service center, Safran Power Units realized that they would need a global communication network to ensure customers can conveniently connect with support.
With customers spread worldwide, Safran Power Units wanted to set up a global network of local phone numbers that their customers could call locally or semi-locally to reach customer support.
They wanted to make it easy and inexpensive for customers across North America, Asia, the EU, and the Middle East to connect with their business via phone conversations.
Solutions
To create a well-connected global communication network, Safran purchased local phone numbers for different major regions from Global Call Forwarding.
The company uses virtual phone numbers from various countries throughout North America, APAC, and EMEA. Incoming calls to these numbers are forwarded to their centralized customer service center in France, managed by 30 customer service agents.
Results
This global communication set-up enabled Safran’s customers from around the world to quickly connect with the company to inquire about a product or receive assistance. Any issues faced with the phone service were resolved promptly by GCF’s 24/7 customer support ensuring that Safran continued offering excellent and uninterrupted customer service to its clients.
Global Call Forwarding assisted Safran Power Units in creating a global phone network with local phone numbers to manage international customers and increase their global coverage effectively.