AI-POWERED CONVERSATIONAL INSIGHTS

AI Call Insights to Enhance Business Calls


Build long-lasting connections when you learn what customers care about. Leverage AI to analyze call traffic and optimize customer interactions.

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Pay Close Attention to Calls that Matter

Use AI insights to automatically extract hidden insights and opportunities from customer calls.
Sentiment Analysis

Understand how customers feel with emotion detection. Identify sentiment trends across multiple calls.

Call Transcription

Automatically convert inbound and outbound calls into text-based transcripts for easy access and searchability.

Prompt-driven Analysis

Find relevant and detailed insights in a sea of call data by asking the right questions.

Call Translation

Connect with global customers by automatically translating call transcripts into desired languages.

Call Summary

No need to read entire conversations. Review calls faster with quick summaries of key topics discussed.

Empower sales and support teams to better connect with customers

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Tailor sales calls to meet prospect needs

Connect with prospects on a deeper level by analyzing sentiments and key points from sales calls. Identify key opportunities and close deals faster.

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Identify patterns in support interactions

Summarize common service issues and identify unhappy customers, allowing support agents to quickly resolve concerns and improve satisfaction.

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Coach agents with insights from past conversations

Managers can review recordings, monitor performance, track sentiment trends, and train agents to ensure team members are hitting key objectives.

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Comfortably support global customers

Eliminate language barriers by translating conversations from over 50 languages to better communicate with global clients.

Integrate With Your Favorite Business Tools

Create a business powerhouse by connecting voice and call insights to your CRM, help desk software, PBX, and more.

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Zendesk
CRM
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Salesforce
CRM
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Zoho
CRM
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Hubspot
CRM
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Odoo
CRM
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Intercom
Help Desk
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Pipedrive
CRM
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Gorgias
Help Desk
Get Integrations

 

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How to Get AI Call Insights?

Global Call Forwarding offers AI Insights as an add-on to our Call Recording service. Try this feature for free — enjoy our 30-day free trial.

Convert calls into actionable data and get more out of your call traffic. With Call Insights turned on, you will get a comprehensive call analytics solution to dive deeper into customer conversations.

» Click to view Step-By-Step instructions.

Want to learn more about our call insights and AI features? Speak with our representatives or contact your account manager. Call us at +1 (561) 908-6171!

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