Auto-Attendant

Answer and transfer your incoming calls with an automated voice menu system.

What is Auto-Attendant?

Auto-attendant software acts as a virtual receptionist or operator for incoming calls. With this VoIP feature, you can automatically answer calls, provide general information, and route inbound calls to an agent or department. It is also known as cloud attendant, digital receptionist, interactive voice response, or cloud IVR.

How Does It Work?

When you receive an incoming call, the auto-attendant answers and runs callers through a pre-determined voice menu system. During this process, the automated voice will ask the customer to input a number. These selections determine how the call is handled and where it is routed.

Here is an example:

Caller dials the phone number.
Automated phone system answers the call and plays a preset greeting.
Then, it asks the caller to press 1 for English or press 2 for Spanish.
- When the caller presses 1, it triggers English menu options.
- When the caller presses 2, it triggers Spanish menu options.
- If no option is selected, it repeats the message 5 times. After the 5th time, it ends the call.

Benefits of Using an Automated Phone System

Auto-attendant software has many benefits that can help improve call management and caller experience:

Increased proficiency
Minimize irrelevant calls and repeat callers by quickly connecting callers to the proper department or agent.

Avoid customer frustration
Decrease wait times and improve customer satisfaction by promptly answering calls and accurately transferring callers, especially in businesses with high call volumes.

Cost-effective
Instead of managing your calls with a secretary or receptionist, save money by using an automated cloud attendant.

Customizable to your needs
Personalize greetings, menu prompts, and more to fit your business and customer needs.

Designing Caller Journeys That Delight

Your auto-attendant is often the first touchpoint a customer has with your business — and first impressions matter. With Global Call Forwarding, you can design call flows and caller journeys that feel professional and personalized. Set up branded greetings that reflect your business identity, provide multilingual menu options for global customers, and route calls directly to the right department or person. You can even use greetings to share updates or promotions. The result is a smoother, more efficient caller experience that reduces frustration and makes your business feel accessible and organized from the very first ring.

Setting Up Auto-Attendant

With Global Call Forwarding, setting up your Auto-Attendant is quick and customizable, giving you full control over how callers interact with your business. From a single dashboard, you can create branded greetings, add menu prompts, and design call flows that route customers directly to the right team or department. This not only saves time for your staff but also reduces caller frustration, improves satisfaction, and ensures every customer gets a professional and seamless experience from the very first call.

Once your service is activated, log into your control panel and set up your Auto-Attendant (IVR). Click for step-by-step instructions.

Get Auto-Attendant Today!

Chat with our representatives to learn more about how we can help your business easily manage incoming calls and improve caller experience with cloud auto-attendant software. Call us today at +1 (561) 908-6171 or request a demo!