A cloud-hosted call recording service gives you the ability to record inbound and outbound calls on your phone lines automatically. Business calls are often very important, and the information that gets exchanged can be very valuable. Whether the conversation is a general customer service interaction or if it includes a financial transaction with important information, all of the information contained in the call can be saved for future reference.
How Does Hosted Call Recording Work?
When the cloud call recording service is engaged, it records 100% of call traffic that gets received on the designated number. Settings can be changed, and if you prefer, you can record a lesser percent of the calls you receive.
Why Should You Record Business Calls?
Many businesses find enormous value and convenience in having a call recording service and as a result, it is one of the most necessary features for businesses today. Automatically record business calls and store them with our service. Use these recordings for training, conducting performance evaluations, offering secure transactions, and protecting against liabilities.
Here are the key points that make this feature useful for today’s businesses:
- Reduces a business’s liabilities by recording each call as evidence
- Enables companies to maintain full compliance by recording transactions
- A mandatory feature for the trading and financial markets
- It can be integrated into any operating system you are using
- Offers a wide array of benefits to your overall customer service output
Call Recording Add-Ons: Transcription and Translation
Global Call Forwarding customers can also add Call Recording Transcription and Call Recording Translation features to their phone lines. Once transcription is activated, this feature will automatically transcribe recorded calls and display them in a text format. This gives your teams the option to read and easily share recordings. With the use of AI and machine learning, our transcription features have an accuracy level of over 90% in terms of detecting and transcribing over 55+ languages and accents such as:
Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
If you receive calls from international customers using different languages, then the translation feature will help you better communicate with these customers. Once activated, it’ll automatically translate the transcripts of your recordings in your desired languages.
Current customers can easily activate transcription and translation in their control panel.
The Benefits of Saving Business Calls
This feature comes with many benefits and it is a service many businesses find great value in. Here are some of the benefits of using cloud-hosted call recording:
Enhanced Customer Service:
This allows your business to maintain the best service by easily reviewing the service you are currently providing. You can see where things are being done correctly, as well as where improvements can be made. Interactions between your staff and customers on the phone can be easily monitored, and different methods for handling customers can be tested with efficient reviews.
Employee Training:
Recorded calls are perfect for offering examples when training new staff members or refreshing your current team on procedures.
Quality Control:
Recordings allow you to maintain the highest level of control over the quality of service being provided. Because calls are recorded, any important information will be automatically saved, so you don’t have to worry about not writing down a number accurately, or if you forgot the exact quote given to you. Having the ability to recover every detail from a conversation can be very useful.
Liabilities:
In the event of legal proceedings, having evidence in the form of digital recordings can come in very handy. Threatening lawsuits are part of life for many people in business, and in the event you face one, having your calls recorded can be an important aspect of your defense.
How To Access Recordings
Accessing recordings is very simple and it can be done anytime by logging into your account and heading to the dashboard. Through the control panel, access the virtual phone line you have the recording feature connected to. From there, open the billing statement for the month of the phone call you want to listen to, and then click on the record icon and you will be able to hear it.
How to Get Cloud-Hosted Call Recording
Global Call Forwarding offers hosted call recording (as well as transcription and translation) as an optional add-on service. All you have to do during the ordering process is select the box to have recording added to your service plan. You will have the ability to customize your settings using your dashboard, where you can enable or disable the call recording service on any of your call forwarding lines, as necessary.
