Break Language Barriers with AI-Powered Call Translation
Call Translation is an innovative feature that leverages advanced AI to automatically translate your call transcripts into the language of your choice. Whether you’re expanding into new international markets or simply connecting with customers who speak different languages, our Call Translation tool ensures that every conversation is accessible and understandable—no matter where your audience is located.
How Does Call Translation with Global Call Forwarding Work?
Unlike traditional translation methods that require manual intervention, our feature automates the entire process, delivering fast and accurate translations directly to your dashboard.
1) Transcript Generation — Once your call is recorded and transcribed using our AI Call Transcription feature, the resulting text becomes the foundation for translation.
2) AI-Powered Translation — Our sophisticated AI then analyzes the transcript and translates it into your selected language, preserving the context and nuances of the conversation.
3) Seamless Integration — The translated transcript is automatically displayed alongside the original text in your AI Insights dashboard.
4) Multi-Language Support — By enabling support for multiple languages, Call Translation makes it easy for your global team to stay on the same page and for your global customer support to cater to an international clientele.
Benefits of Call Translation
So, what can your teams achieve with AI-generated translations of inbound and outbound calls?
- Eliminate language barriers and communicate effectively with customers and partners from around the world.
- Empower your international teams with translated transcripts, fostering better collaboration and faster decision-making.
- Automate the translation process to save time and reduce the need for manual intervention, letting your team focus on what matters most.
- Offer superior service by ensuring every conversation is accurately translated, enabling personalized and effective communication.
Expand Global Support with Advanced AI Features
Combine Call Translation with other Global Call Forwarding features to build a robust phone system for international communication:
Combine Call Translation with our AI Call Insights features—Call Transcription, Call Summary, and Sentiment Analysis—to capture, analyze, and understand every interaction regardless of language.
Advanced Call Routing
Optimize international routing by directing calls to the right agents in the right markets based on language preferences, business hours, or geographic relevance. With intelligent call distribution and translation, businesses can maximize their presence in target markets and enhance customer satisfaction by ensuring callers are always connected to a representative who speaks their language.
Custom Reports
Businesses can filter and generate custom reports for different international phone lines to assess call activity, customer sentiment, and service quality in specific regions. By translating call transcripts, businesses gain deeper insights into how their services are being received in different countries, helping refine customer engagement strategies and improve localized support.
Create an IVR system with multilingual support options and that receives calls from your international phone numbers. Adjust routing rules to distribute calls to the most appropriate agent so customers receive help in their preferred languages.
Integrate with CRM Systems
Automatically import translated call transcripts into your CRM, ensuring that all customer interactions are documented and accessible, making it easier to tailor your services to a global audience.
Unified Communications
Leverage our comprehensive suite of tools—including global virtual numbers, call recording, and advanced routing—to build a unified, multilingual communication strategy that enhances customer satisfaction and drives business growth.
Improve Operational Efficiency by Translating Business Calls
For Sales and Support Agents
With translated transcripts, agents can personalize follow-ups by understanding every detail of the conversation, even if it was conducted in a different language. Furthermore, translated call transcripts can be used to train staff on handling multilingual interactions, ensuring that every agent is equipped to serve a diverse customer base.
For Managers and Team Leads
Managers can review translated transcripts to evaluate agent performance in multilingual scenarios, identifying strengths and areas for improvement. Ensure that your teams consistently deliver excellent service across language barriers by monitoring translated call data and addressing any issues promptly. Additionally, you can gain insights into international customer needs and feedback, enabling data-driven decisions that enhance global strategies.
You will now have access to the AI Insights tab in the left-hand menu.
Want to learn more about Call Translation? Speak with our representatives or contact your account manager. Call us at +1 (561) 908-6171!
