Custom Caller IDs and Call Masking
Our cloud telephony solutions enable businesses to mask their caller ID or use a custom outbound caller ID when making outbound calls. This makes local recipients comfortable with answering customer service calls coming from your business, especially if you do not have local offices in target areas. Recipients don’t have to worry about your calls being spam calls.
Boosting Response Rates with Local Caller ID
Customers are far more likely to answer calls that come from a number they recognize. With Outbound Calling and Local Caller ID from Global Call Forwarding, you can display familiar local numbers across 160+ countries, instantly building trust and increasing connection rates. Businesses that use local IDs often see 2–3x higher response rates compared to international numbers. By tailoring outbound caller IDs to each region, your sales and support teams can expand reach, improve callback rates, and create a more trustworthy global presence — all without the need for physical offices.