Outbound Calling for Travel Companies


Outbound calling for travel companies enables these businesses to connect with new prospects as well as past leads. The purpose of such a service is to continually generate leads, research the market, and maintain strong relations with customers. Use outbound calling to refine and boost your customer service efforts.

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Outbound Calling: What is it?

Outbound calling is a service offered by virtual phone service providers that support high outgoing call volumes. They refer to calls made by a business to its contacts and clients. Generally, these calls are made by salespeople, appointment setters, customer support teams, and telemarketers.

Outbound calls usually require a customer to complete a task that could either be making a purchase, signing up for a service, or merely setting an appointment for a sales meeting in the future. If your business spends more than 50% of calls reaching out to prospects and new customers, then switching to an outbound calling service can streamline your calling process. And you can do so without having to outsource to an outbound call center. Global Call Forwarding offers a few different outbound calling plans along with business numbers and other web-based communication features and tools.

What Type of Travel and Tourism Services Can Benefit From Outbound Calling?

The travel and tourism industry is a large industry focusing on all businesses that are travel-related, and dealing with tourism, tourist attractions, transport, accommodation, etc. Here are some of the most common travel and tourism services:

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  • Travel agents and agencies
  • Online travel agencies (OTAs)
  • Tourism companies: guides and tours
  • Tourist information
  • Ecotourism-focused business
  • Educational tourism services
  • Medical tourism
  • Business travel services
  • Cruises
  • Hotels, timeshares, resorts
  • Transport services: air, road, rail, water services
  • Nature, recreational, and theme parks

With outbound calling, these companies can control and manage their outgoing call volume. And by doing so, they can increase the number of new leads and sales.
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How Can You Use Outbound Calling?

Outbound calling for travel companies works in two general ways: 1) to bring new customers onboard and 2) to maintain strong relationships with past customers to convert them into returning ones. Here are some businesses in the travel and tourism industry that can use outbound calling:

  • Increase the visibility of your brand and services offered
  • Develop personalized and custom travel plans
  • Offer promotions and incentives to prospects
  • Welcome new customers
  • Follow-up and stay in contact before, during, and after travel
  • Target customers in certain regions/areas during peak travel times
  • Offer discounts to past customers to initiate new travel plans
  • Book flights, accommodations, and tours, etc.
  • Survey and research the market to understand travel trends and preferences
  • Cross-sell clients
  • Connect with visitors that interacted with your website
  • Gather feedback
  • Offer customer service and support

Businesses in the travel and tourism industry can purchase a variety of virtual business numbers. Global Call Forwarding offers toll free, local, and international numbers in more 160 countries. As a travel agency, you most probably depend on international clientele to survive. These virtual numbers will let you connect with contacts and prospects in different areas across the world, irrespective of physical proximity.

Outbound calling makes this possible by giving you the opportunity to override your caller ID to display a local number instead of an unknown international one. For example, in the event you are based in St. Thomas and want to connect with clients in Spain. You can purchase local numbers with specific area codes, for the cities you want to target. Then, you can display those numbers when calling from St. Thomas. This will increase the chances of your call being answered, opening the gate to a possible sale.

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Where Can You Get Outbound Calling?

You can purchase and set up outbound calling for your travel company with a virtual phone service provider. Everything is connected through a strong VoIP connection, no additional equipment is needed. To get outbound calling:
  1. Sign up and purchase necessary virtual numbers on our homepage.
  2. Add more virtual numbers and lines later from the control panel.
  3. Activate your number(s) and service.
  4. Install a dialer app on any device: laptop, smartphone, etc.
  5. From the control panel, select the number you want as your caller ID.
  6. Dial your prospect and make the sale.
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Advanced Features

Effectively manage inbound and outbound calls with Global Call Forwarding’s advanced communication features and services. Use Call Forwarding to route and direct incoming calls to specific numbers or lines anywhere in the world. You can also have them forwarded during specific times of the day. This is especially useful for businesses that have multiple offices spread across different states, countries, and time zones.

You can also get Outbound Call Recording to record outgoing calls. With our service, you can record up to 100% of all calls and store them as MP3 files. You can then use these recordings for performance analysis, training purposes, or to maintain compliance.

All Plans Include

  • advanced ivr IVR/Auto Attendant
  • call recording Cloud Call Recording
  • voicemail Virtual Voicemail
  • unlimited extensions Call Flow Designer
  • time of day Time of Day Routing
  • country forwarding Geographic Routing
  • simultaneous ringing Simultaneous Ringing
  • sequential forwarding Sequential Routing
  • account management Outbound Calling
  • country forwarding Outbound Caller ID
  • account management Number Masking
  • failover forwarding Failover Routing
  • enterprise api Call Blocking
  • local ringback Local Ringback Tone
  • fax to email Fax to Email
  • greeting Rollover Minutes

Increase Brand Visibility and Generate More Sales with Outbound Calling

Tourism and travel companies are always looking for new ways to attract more customers and drive up sales. Outbound calling can help achieve your growth goals within a reasonable budget. Talk to an expert at Global Call Forwarding to learn how we can help you grow your business.
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