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4 Ways Your Distributed Team Can Benefit From Call Forwarding

Miguel Isabal 28th September 2020 Learn, Sales

Advances in technology have made it possible for businesses and their employees to work from different locations with ease. For most companies, being present in the office and using office equipment is no longer the only option. With voice over IP, BYOD, quick and easy video and audio conferencing, and more, it is easier than ever to manage distributed teams. In this post, we will look specifically at how a business call forwarding service can benefit remote or distributed teams.

What are the Challenges of a Distributed Team?

“Distributed teams” refers to business teams that work from home, different locations, remotely, etc. These teams are “distributed” across different locations and do not necessarily work out of the main office.

Distributed teams or remote working teams are a growing trend in 2022 year amidst the “great resignation.” However, not many businesses were equipped to comfortably switch to a work-from-home process. But for companies using an advanced or virtual phone system, this move was easy. And one reason for that is the call forwarding feature.

What is Call Forwarding?

Call forwarding is a small business phone service feature that lets you forward incoming calls to any location, number, or device. This way, you can easily route calls to specific agents and employees no matter where they are. So, who can benefit from call forwarding?

Distributed teams
Remote working teams
International teams
Traveling employees

4 Ways Call Forwarding Can Benefit Your Distributed Team

Call forwarding keeps you connected even outside the main office. All you need to do is connect your device to the internet and your VoIP service. And then, you can easily turn this device into a business powerhouse. Here are the top benefits of using call forwarding for your remote team:

1. Forward Calls Geographically

Calls can be forwarded to any geographic location. And so, you can have calls routed to local employees as well as international employees that are providing customer support to your international clientele in their own time zones. This means that users and remote employees have flexibility and are not limited to one location.

2. Forward Calls to Any Device

A call forwarding service will let you route calls to any device such as a computer, laptop, smartphone, tablet, VoIP phone, etc. This means that if one device fails or is stolen, employees can quickly use their own device to continue doing their job. It also means that users and employees are not limited to one device in the main office.

3. Set Up Forwarding Rules That Will Benefit Your Distributed Team

Call forwarding from a virtual phone service provider comes with useful routing rules and strategies. The most common routing and forwarding strategies include:

Time of day routing – Forward calls based on time. You can have calls forwarded to remote locations during off-hours to match the location’s time zone. You can also have calls forwarded to specific locations and devices over the weekends.
Select country routing – Forward calls from different countries to specific locations.
Voicemail to email – Send voicemails to your email as a recording.
Fax to email – Send important faxes to email.

4. Change Forwarding Strategies Anytime

The best part of such a service is that you can change the forwarding settings as and when needed. Forward calls to the main office when everyone is present. Or, forward calls to remote teams when remote working is applicable. Either way, you can change these rules as and when needed to make a system that works best for your business.

Get Call Forwarding for Your Small Business Today

A call forwarding service can help your business maintain connectivity and productivity even when teams are distributed and working remotely. Getting call forwarding is easy. You can sign up on our website and start forwarding calls to locations and devices as needed. Call us or chat with our experts to learn more about this service today!

6 Reasons Why a Softphone Is Essential For Any Remote Team

Beny Mouen 21st September 2020 Learn, VoIP

Managing remote or distributed teams can be a hassle. Ensuring that employees stay connected and are able to contact customers and answer customer service calls is important. However, not everyone has access to the tools needed to make such a system work. Here is where a softphone can benefit your remote team.

How Can a Softphone Benefit Your Remote Team?

First, what is a softphone? It is a software that transforms any device (computer, laptop, smartphone, IP phone, tablet, etc.) into a phone. You can then use this device to make and receive calls over the internet instead of a cellular or traditional phone line.

All you need to make this work is a headset, a camera (if video calling is needed), and a voice over IP service. Then, employees can connect with co-workers and customers from any location and any device!

Here are 6 reasons to use a softphone for your remote or distributed teams.

1. Save on Communication-Related Costs

Softphones don’t need extra hardware or equipment to make them work effectively. And so, you won’t need to supply your remote teams with equipment. They can simply use their existing devices (laptops, tablets, smartphones) to connect to your VoIP service and make and receive calls.

When you choose a softphone instead of a desk phone, you save hardware, equipment, and IT costs.

2. Never Miss a Call, Stay Reachable

Another reason to use a softphone for business communication is that users can stay connected from any location (thanks for VoIP). And since employees and agents can use any device, they are reachable no matter where they are located. Plus, incoming calls can be forwarded to their number ensuring that they never miss a call. And when calling customers, they can change their outgoing caller ID to represent the company’s phone number instead of their own number. This way, their personal phone number is masked while they continue doing their job.

3. Maintain Productivity

A softphone gives a remote worker the ability to work at their own pace and from the comforts of their own home or local coffee shop. When giving employees the ability to work remotely, you cut down on commuting and transportation woes and give parents the opportunity to take care of their children while still being able to work. Remote working can significantly reduce stressors present in one’s life, helping them focus better on important tasks. Employees that do not feel burdened or stressed and can therefore do their jobs better, thus maintaining productivity.

4. Take Advantage of Advanced Communication Features

Softphones also give users access to advanced business communication features. The variety of features depends on your VoIP service. Most providers will offer the following:

Ability to make and answer calls
Call transfer
Remote call forwarding and routing
Outbound calling (with dynamic caller ID)
Call with a single click or by dialing through the dialpad
Access to voicemail
Ability to make notes about the call and the caller
Contact management

5. Support Your BYOD Policy

A bring your own device policy is a workplace policy that encourages employees to use their own devices. This is an ideal situation for remote workers as well as employers. Employers don’t have to worry about expenses related to equipment such as providing laptops or computers, etc. At the same time, remote workers can use devices and applications they are comfortable with. A softphone can easily fit into your BYOD policy as users can convert any of their devices into business communication tools. This way, they remain productive through devices they are comfortable working with.

6. Make Remote Working a Possibility

Finally, the most important reason to use a softphone is to make transitioning to remote-work is easy. Business VoIP technology and softphones make remote working or managing distributed teams easier. So, now, you can offer employees the option to work from home or hire agents in different time zones to get more global customers.

Need More Reasons to Get a Softphone Today?

Don’t wait any longer; choose the right softphone for your business! Get a softphone to enhance and streamline your business communications. Global Call Forwarding can help!

Sign up for our virtual phone number service and use the GCF softphone for any device to make and answer calls through the internet. Call us at 1 (888) 908 6171 to get started today!

Global Customer Support: 8 Strategies to Get More Global Customers

Beny Mouen 16th September 2020 Customer Service, Tips

Supporting a global customer base may seem overwhelming and unattainable. However, with the right tools and business moves, bringing aboard more global customers can be a piece of cake. Here are 8 proven tactics to appeal to an international customer base and offer excellent global customer support.

What is Global Customer Support and Why is it Important?

Global customer support or global customer service is the process of offering excellent service to your customers across all platforms, channels, and markets. It also means developing key strategies and support systems to assist global customers spread around the world. By taking time to execute a strong global customer support system, you can improve brand awareness and customer support on an international scale. As such, multinational and mid-large-sized businesses invest the necessary resources to be available for their international clientele.

How Can You Support International Customers?

In order to support your global customers, you will need a plan or strategy. This involves identifying ways in which your business will provide global support, investing in tools and technology needed, financial planning, and more. The first step is to create a CX and customer support strategy for your global customers. Once you have a plan in mind, you can start taking steps towards building a robust international customer support system.

Global Customer Support Strategies: 8 Surefire Tips

Bringing on new global customers requires a few different strategies working at the same time. For example, you will need to increase business visibility and awareness through advertising and international marketing. Then, you will have to make your business easily accessible to customers in these global markets. More and more companies are adopting a Follow the Sun model to offer global customer support and stay in touch with their international clients. Read on for specific tactics you can use to entice new customers as you expand globally.

1. Hire Locals

Work with local recruiters to bring locals on board who know how to work within these target markets. Hiring locals means you can offer customer support in that area’s time zone and in regional languages. Furthermore, these employees know what the purchasing and buying culture is like within that country, state, or city. And this information can be used to better appeal to customers and vendors.

2. Work with Remote Teams

Hiring employees for global markets does not always mean opening field offices or relocating your current employees. Your chief client officer can easily hire and manage remote workers and teams by using a virtual phone system that allows users to centralize business communications from any location and any device. This lets you hire locals without needing to worry about getting an office space, equipment, etc. This helps you keep communication costs low as well as save on moving or office costs.

3. Plan to Offer Customer Support in Different Time Zones

To reach maximum global customers, it is important to offer support in current time zones. This means making your agents available in the time zone of the region you are targeting. This can be done by hiring locals from the countries or regions where you want to offer global customer support. Then, you can have incoming calls forwarded to those agents and remote workers during certain times of the day through time-based routing or location-based call routing. This way, global customers can get support quickly.

4. Invest in Multilingual Support Tools

A global expansion best practice is being able to reach global customers in languages and terms they understand and appreciate. More than 29% of businesses in a recent survey conducted by Inside Intercom said that they lost customers by not offering multilingual support. This is why it’s essential to use multilingual support tools to make your business more accessible. Consider investing in:

Multilingual agents
Language and location targeting
Localization services
Machine translation features to translate your website
Chatbots that support different languages, etc.

This can help you reach a larger audience and improve brand awareness and visibility giving your business an international reputation.

5. Consider Automation

Automation can help offer global customer support, especially when agents are unavailable. For instance, you can develop a cloud IVR system to answer incoming calls, identify the purpose of the call, and take action accordingly. This automated voice response service will interact with callers, ask pre-determined questions, and present callers with pre-recorded menu options. Then, based on caller input, the system will offer support, transfer the caller to the right agent, or send them to voicemail. The same goes for chatbots.

These automation services can help reduce the burden agents feel by taking care of smaller concerns, giving employees the time needed to work on more complicated issues. Automation also helps provide support during off-hours and the weekend, making your business more reachable to global customers when they need you most.

6. Use Multiple Social Media Platforms

If your business is not on social media platforms, then it is lacking in business awareness. Social media has grown into an important and effective global marketing tool. Use your platforms to demonstrate your business’ (geographical) reach, its values and products, customer reviews, events, and more. Engage with followers, respond to queries and concerns, and adopt a neutral, non-political stance.

7. International SEO

Consider search engine optimization or SEO for international marketing. This usually includes boosting your website and increasing your business’ visibility through country targeting and language targeting. Develop content that is original and relevant and use keywords that will draw local as well as international traffic to your website.

8. Display Quality Testimonials and Reviews

Lastly, highlight reviews and testimonials from your global customers. Social proof goes a long way in showing new prospects how your business values its customers and how your business works. You may even choose to publish case studies on successful clients, detailing how your product or service benefits them, and so on.

Need Communication Tools to Reach Global Customers?

Global Call Forwarding can help you get the right communications tools for global expansion. Call us today at 1 (561) 908 6171 to find out how we can help you improve the customer experience for your global customers. Improve business awareness and make your business a reliable one by offering global customer support.

8 Key Points That Any Bring Your Own Device Policy Must Have

Luke Genoyer 17th August 2020 Learn, Sales

The rise and comfort of remote working have led to employers considering the different ways to allow remote working without losing employee productivity. In this post, we will look at Bring Your Own Device (BYOD) Policy and what important elements to include when creating one.

Building an Effective BYOD Policy: 8 Key Points

A Bring Your Own Device or BYOD policy refers to the work policy of allowing employees to use their own devices instead of company-sponsored ones. This policy is known to make employees more productive and efficient as they would be using devices and applications they are familiar with. Furthermore, such a policy paves the way for an easy switch to remote working, if need be. Lastly, it can also help companies save on yearly costs that would otherwise be spent on purchasing and maintaining equipment.

Here are some important elements and rules to keep in mind when creating your own Bring Your Own Device (BYOD) policy, as suggested by IBM Security:

1. Create Policy First: Then Purchase Technology

The first step is to start creating your BYOD policy before purchasing any technology, even mobile device management or MDM tech. BYOD policies affect almost every team or department in the office: IT, HR, legal, security, and employees using the devices. Therefore, rules of use should be determined beforehand.

The Most Important BYOD Policy Factors to Consider:

When creating your BYOD policy, consider the following factors:

What devices will be supported and accepted for use? Who determines device use, employer or employee?
Who will pay for data usage? Will there be a stipend or will the employee be responsible for expenses?
What security measures will be implemented?
What apps will be allowed and which ones forbidden?
What resources and services can employees access on their devices?
What data will be collected from the employee’s device?
What will your Acceptable Usage Agreement (AUA) consist of?

2. Plan to Keep Personal Info Private and Separate from Company Data

Since a BYOD policy allows employees to use their own devices and apps, it is important to pay attention to privacy. Big data is so large that it’s raising privacy and ethical issues for major corporations around the world. In this case, keeping personal information private and separate from the company’s data is necessary.

Make your privacy laws easily accessible and help your employees and users understand what data will and will not be collected from them. For example, personal emails, contacts, text messages, call history, etc. Furthermore, help them understand why you are collecting what you are collecting and how it benefits them.

The next step is to keep personal and professional data separate. Important and valuable corporate data, documents, and other files must be protected by your IT team. This is helpful in the case of an employee leaving the company; IT can quickly wipe information from the employee’s devices and keep company data safe.

3. Decide How to Manage Data Usage

Whether or not you are paying for the plan, you will want the managers or the users to be able to track how much data they are using. Furthermore, you will want to be upfront about in-network and roaming charges while also tracking them or providing warnings for excessive use.

Make sure users understand how the data plan works and how to effectively use data. There should be a system of checks and balances. Use data to elevate employees, not penalize them. Help them understand the importance of WiFi and to use it whenever available.

4. Make Enrollment Simple

Use technology that is user-friendly, simple, and does not involve complex procedures. Include instructions and troubleshooting advice in your emails or text messages. Also, let them know who they can connect with in case they encounter an issue.

Make the enrolling of devices and users secure and easy to follow. For example, users may receive an email or text link. When they click on this link, they will be led to a webpage where they can register their MDM profile for a device. Here, they will also be able to read and accept the user agreement.

You want to be able to quickly enroll devices — even in bulk — while providing users the ability to enroll themselves. You can add a layer of security by enabling a basic one-click authentication method.

5. Offer Self-Serving Options

One of the main advantages of a BYOD policy is the ability to reduce the time spent on troubleshooting or contacting the help desk. For this, you want to help your employees or users help themselves. Easy passcode recovery, geo-locating for locating lost devices, being able to quickly wipe a device to protect corporate data, and so on, are a few ways to help employees as well as your business while ensuring efficiency throughout the processes.

6. Enable Easy Configuration

An important part of successfully running a BYOD policy is being able to configure devices quickly and easily. The best solution is configuring devices over-the-air for optimization. Your platform or system should give the employee everything they need such as access to email, contacts, WiFi, VPN, relevant documents, apps, virtual phone numbers, etc. You may even make a note of applications that are unacceptable or include data usage warnings.

7. Monitor Devices for Usage

Now that you know how much data will be allowed and the stipend or budget allotted for usage, monitor your employees’ usage to ensure they do not go beyond the allocated amount. Furthermore, monitor how they are using their data. Some circumstances to watch for:

Attempting to disable management
Attempting to jailbreak or root a phone to get paid apps for free
Not complying with the security policy
Using apps that are not allowed or unaccepted within the policy

Some ways to battle devices that do not comply with your BYOD policy is to use your MDM solution to selectively to wipe their devices or to send warning messages. You may also choose to make additional adjustments based on what you are seeing.

8. Using Call Forwarding for Communication

Lastly, BYOD policies work very well along with call forwarding. A call forwarding service allows users to use their devices to make and receive business calls. You can use call forwarding to keep your team or office connected even when they are working from home or traveling. This way, your employees are reachable through inexpensive communication while continuing to be productive.

Create Your BYOD Policy Now

Keeping the above points in mind, take time and consideration when creating a Bring Your Own Device policy for your workplace. For call forwarding services or to learn how call forwarding can support BYOD, call us or chat with our experts today!

BYOD: What is Bring Your Own Device?

Luke Genoyer 3rd August 2020 Learn

Interested in creating a more productive and employee-friendly office environment? You may want to consider adopting a Bring Your Own Device (BYOD) policy. Here we will explain what a BYOD policy is and how to create one.

Bring Your Own Device (BYOD): Definition

BYOD or Bring Your Own Device is an IT policy that encourages employees to use their own devices such as laptops and smartphones for work. Other terms for such a policy include Bring Your Own Technology (BYOT), Bring Your Own Phone (BYOP), or Bring Your Own PC (BYOPC). With this policy, employees can use their personal devices to access office-related items such as email, documents, etc.

A BYOD policy generally entails access to the following 4 options:

Personal devices
Personal devices, apps, and data, but with IT control
Non-sensitive information and data
Personal devices with limited or no ability for local storage of data

A Bring Your Own Device policy should be implemented carefully while understanding the risks involved.

Why is a Bring Your Own Device Policy Important?

The Covid-19 pandemic led to a rise in remote working. And because of this, it is becoming increasingly important for businesses to consider BYOD as a work practice. The main reasons to adopt such a policy include:

Cost-savings for the business
Increasing employee productivity and efficiency
Growing remote working trends

Forbes put together some important BYOD-related stats:

About 61% of Gen Y and 50% of workers over 30 years of age find that their personal tech tools can help increase work-life productivity.
Approximately 60% of workers use their smartphones or tablets for work-related tasks.
BYOD-friendly businesses save about $350 per year, per employee annually.

Keeping these statistics in mind, one can see the appeal for a comfortable working environment where employees can use tools and apps they are familiar with. Additionally, businesses adopting a BYOD policy can reduce costs while still ensuring employees continue to do quality work.

How to Build an Effective BYOD Policy

An effective BYOD policy looks at and includes a few different and necessary factors and elements. When building your BYOD policy, consider these useful tips outlined by IBM:

Keep enrollment simple and secure.
Offer self-service options such as PINs, passwords, etc.
Help them keep personal information private by explaining privacy policies and providing functions to protect their information.
Use a Mobile Device Management (MDM) solution to keep personal and professional data separate.
Define parameters for technology use and consider important factors such as — what devices will be accepted and supported? Who will be responsible for the payment? What will be included in the privacy policy?
To maintain professionalism and productivity, monitor devices that are non-compliant.
Invest in technology that will make communication easy such as a cloud phone system, management, and storage systems.

BYOD and VoIP: Benefits

Remote working is gaining popularity due to the coronavirus forcing millions to work from home. But what does that mean for businesses that need to maintain business-related communications such as collaborating between teams, generating new leads and sales, and more? The answer is simple: a BYOD with VoIP policy. So, how does BYOD work with VoIP? It lets your employees connect from any device and any location. This allows them to use their own devices for work-related processes such as:

Checking email
Communicating with teammates
Communicating with business contacts, clients, customers, vendors, and leads
Accessing work-related documents

But how does BYOD work with a VoIP phone system? A voice over IP business phone system lets users connect through any device from any location. This location could be the main office, home offices, remote locations, and so on. And so, a BYOD VoIP policy lets users connect from their devices irrespective of their location. This way, remote workers or traveling agents can still complete their work and stay connected with the rest of their team.

Here are the top 5 benefits of having a BYOD VoIP policy:

1. Stay Connected Always

Remote working trends are on the rise as many employers and employees are realizing the benefits of working from home during the pandemic. The Covid-19 pandemic demonstrated that working from home or remotely is not a far-fetched possibility. However, not all businesses were able to easily switch to remote working.

With a BYOD VoIP policy, you can easily transition to work from home or other remote locations. No time or money is wasted. Employees simply use their own devices to log into the business’ VoIP system and continue to work as usual.

2. Save Communication-Related Costs

VoIP services are growing popular with businesses that spend a lot of time and money on inbound and outbound calling. With a Bring Your Own Device and VoIP phone system set-up, you will reduce your monthly phone bill while still offering services professionally. This way, you will be able to save on phone costs.

In addition, employees will be able to make outgoing calls while masking their caller ID and showing your business phone number instead. This helps employees safeguard personal information while unifying your outbound calling efforts through a business phone number.

3. No Need for Additional Equipment

Furthermore, to use BYOD VoIP, you do not need any additional equipment. Users can access their VoIP services with their own devices without worrying about installing or maintaining new hardware. Most providers will offer you a VoIP service that is compatible with the most commonly-used SIP-ready devices. This lets you save on hardware and IT costs.

4. Increase Employee Satisfaction and Productivity

Since employees get to use their own devices and applications, they are more likely to use those that improve their productivity. BYOD gives them the opportunity to use tools, apps, and services that keep them organized and thereby increase efficiency.

5. Hire Internationally

Finally, you can expand your reach and hire remote workers in different locations. Yes, even in different countries. This lets you provide customer support in local time zones and languages, helping your business gain more international recognition.

So, is BYOD for VoIP Right for You?

Remote and virtual office set-ups are becoming more and more common. Employees appreciate the option to work from home and not having that option can deter some away from your business. Here’s an opportunity to maintain communication over different devices. With the ease and convenience of work from home, it is a smart decision to prepare for circumstances where your employees may need to work remotely. Therefore, considering BYOD for VoIP may open up new opportunities for your business and its employees. Call us today to find out how our VoIP service works!

Virtual Team Communication: 10 Proven Tips for 2025

Nadine Sampson 23rd July 2020 Sales, Tips

Is your business considering moving to virtual offices? Then you need to be well-versed in virtual team communication tools and practices that will maintain productivity and efficiency.

Tips for Virtual Team Communication

When businesses allow for remote working, there’s always a certain level of nervousness attached to it. How will managers communicate with remote employees? How will different teams or offices communicate with each other? How do we track progress and productivity? Here are 10 proven tips to ease virtual team communication to ensure productivity.

1. Make Remote Working a Reality

In this day and age, a business that absolutely does not consider work-from-home as an option may run the risk of losing good employees. The most popular reason why business managers don’t want to consider remote working is because it’s hard to keep an eye on employees and maintain accountability. However, with the right work from home setup, you can establish and maintain communications while tracking the progress of remote teams.

When working remotely, many issues may pop up such as:

Lack of collaboration
Inability to contact employees
Urgent problem-solving needs, and so on

However, the right tools and platforms can help resolve these issues and create a more cohesive virtual office. Here are some of the tools available right now that can assist your team in virtual environments.

2. Invest in Reliable Technologies and Platforms

When working virtually and in different locations, what are the best ways to keep in touch and track your employees’ performance? The most popular answer: project management and cloud phone systems.

Project management systems can help track progress and milestones. On these platforms, teams can work together on projects and share them through the internet. As a manager, you can have access to your teams’ tasks and projects, and keep yourself up to date.

Get a business phone system that enables voice and video communication over the internet. Your entire team can make calls from their computers. This helps reduce costs and maintain connectivity. Communicate with employees as and when needed. Additionally, you can have calls routed to specific employees to ensure everyone is doing their job and no employee is sitting idle.

3. Choose the Right Virtual Team Communication Tools

Similar to the above point, depending on your business’ functions and needs, you will require appropriate virtual team communication tools. These include:

One platform for all communications (phone, email, chat, SMS, etc.)
Call forwarding and call transfer
Call recording software to record business calls
Audio and video conferencing
Project management systems
File storage and collaboration tools, and more

Find applications and software that work best for your teams. This may require some trial and error but getting the right tools can positively impact collaboration and productivity, even when working remotely.

4. Offer Different Mediums for Easy Communication

Don’t just stick to email or phone conversations for quick support. You may consider having a chat or SMS tool that can be accessed via their smartphone. You can also develop a system where employees who have queries or encounter issues may submit trouble tickets or “problem-forms” and receive the right solution via email. The trick is to offer different ways to stay connected.

5. Consider Time Zone Differences

Remote teams are not always located in the same city or country. And for this reason, all of your employees need to be aware of the different time zones involved. You may consider creating an online spreadsheet detailing contact and time zone information. This ensures no calls and meetings are conducted at inappropriate times. A time zone calculator may prove useful so users don’t have to spend time calculating the exact hour.

6. Create Guides, Knowledge Bases, and More

Another important aspect of virtual team communication is the ability to quickly access important or necessary information. One way to do so is by creating reliable communication channels (as mentioned above). However, another effective method is to create support guides and knowledge bases that can be accessed by relevant people. The point is to provide easy access to information so employees can do their jobs effectively. These guides can be stored on Dropbox, Google Drive, Microsoft’s OneDrive, or on your project management system’s storage feature.

7. Monitor Metrics and KPIs

Next, monitor important and relevant KPIs instead of constantly micromanaging and monitoring your employees. Focus on the results of their performance instead of how they are getting work done or how long they’ve been at their desk.

8. Make Goals and Proper Business Communication Behavior Clear

All your teams and employees need to be on the same page and know what the final goal is. The same goes for proper business communication. Define, explain, and practice. For instance, are emojis or GIFs allowed? How does voting take place? Does everyone need to respond or do only relevant people? How many times should employees check their messages or email, every 30 minutes or every hour? And so on.

9. Avoid Long and Unnecessary Video Calls

Video calls are necessary at times to get everybody on the same page to receive quick updates. However, it is easy to go off-track and end up on video calls for more time than needed. Therefore, plan to have video calls only when necessary and follow best practices. This will help in reducing the time spent on these calls and increasing productivity.

10. Check-in With Your Team Regularly

Finally, check in with your remote teams as often as possible but within reason. You may choose to do brief monthly meetings. However, it may help to check-in via email, a quick call, or chat every week to make remote employees feel valuable.

Need Help with Virtual Team Communication? Ask Us!

We offer tools that can help keep your business communication stay connected no matter where your employees or offices are located. Our virtual phone system can route calls as needed and it provides high-quality connection. To build your cloud phone system, call us at 1 (888) 908 6171 today!