Terms and Conditions

United World Telecom (UWT) DBA Global Call Forwarding provides value-added international calling services to customers worldwide. Our services include local and toll-free numbers around the globe with intelligent call forwarding capabilities as well as international calling services through local and toll-free access numbers (Global Call Connect and Virtual Calling Card services), internet access (VoIP Service), and Callback service.

Satisfaction Guaranteed

Verified business customers may ask for a refund of their remaining call credit at any time during the first 30 days of service activation for technical issues that are confirmed by our tech team. Our service and numbers are NOT compatible with verification systems. Therefore, purchases made for verification systems or OTP (One Time Password) will NOT be refunded.

Free Trial Offer Terms and Conditions

1. Free trial offer is only applicable to UWTs Call Forwarding services.
2. UWT reserves the right to modify, suspend and/or cancel this free trial offer at any time without prior notice.
3. UWT reserves the right to deny free trial applications for those customers that do not meet basic criteria including but not limited to those listed below:
   1. Providing proof of business with an established and operational corporate website and a matching business registration (for a business free trial).
   2. Providing authorization for a valid credit card to be used for the service charges after the free trial period ends and/or after usage exceeds the initial trial call credit set on the service line.
   3. Providing a verifiable corporate email address (an email address with your corporate domain name extension) / (for a business free trial).
   4. Not having been or being a customer of UWT’s call forwarding services prior to the free trial offer application.
   5. Successful completion and approval of internal UWT review based on the information submitted for the free trial offer.

4. If requested, certain corporate accounts may be eligible for an unsecured free trial. Unsecured free trial requests will be evaluated on a case-by-case basis and are subject to approval.

5. The customer, by providing a final approval through UWTs web site and/or online signup form, agrees to the following terms of the free trial offer:

1. The customer receives one or more local or toll-free phone numbers (subject to approval) to test the service for up to 15 days for businesses following the activation of those numbers.
2. The customer understands and agrees that the end of the free trial does not automatically cancel or terminate the service, but rather it transforms the service into an active account with full obligations on applicable monthly fees and usage charges.
3. UWT will charge the customer’s credit card for the monthly fees due based on the selected service plan(s) for each line, immediately after the end of the free trial time period or after exceeding the free trial usage credit unless the customer cancels their account prior to the end of the trial period or credit.
4. Charges that occur immediately following the end of the free trial are non-refundable.
5. The customer is fully liable to contact and request cancellation of service from UWT prior to the end of the free trial and to receive an email confirmation of that cancellation to avoid service charges.
6. The customer will receive trial call credit on each assigned phone number for the testing period and any usage exceeding this amount will be charged to the customer’s credit card or customer’s unsecured account.

Services canceled by the customer prior to the end of the free trial offer — and which did not exceed the initial call credit threshold set by UWT — shall not generate any charge on the customer’s credit cards. UWT will send a confirmation email to the customer after completing the cancelation

Credit Card Payments During and After a Billing Cycle (Applicable to Postpaid Credit Card Option Only)

The customer authorizes United World Telecom to debit the customer’s credit card and/or Paypal account every time unpaid usage reaches $200 or sometimes if the customer requests a limit increase, as well as at the beginning of every month for unpaid usage from the previous month and plan fees (if applicable) for the current month and when new services are added to the account.

These transactions will appear on the customer’s credit card/Paypal statements as United World Telecom. In case of non-payment of services purchased, the customer will be responsible for all legal or collection agency fees incurred by United World Telecom during the process, as well as late fee charges equal to 1.5% of the unpaid balance per month.

Prepayment Options and Conditions

1. Minimum prepayment amount per service line is $10
2. UWT will only accept checks or money orders drawn on a US financial institution.
3. Transaction fees deducted from the customer’s wire transfer by their financial institution or third parties will NOT be counted toward prepayment for the services purchased.
4. Payments made by using PayPal or Bank Check that are less than $10 will be subject to a $2.50 transaction fee.
5. MoneyGram payments for less than $100 are subject to a $10 transaction fee. Please contact our customer service for instructions.

Suspicious Activity and Service Interruptions

Service may be interrupted immediately if United World Telecom is unable to collect due payment from Customer’s credit card or through other payment methods. Service may also be interrupted if UWT detects suspicious or fraudulent use at any time or a dramatic increase in call volume without prior notice to UWT. High volumes of incomplete call attempts are considered suspicious, and accounts with this type of call pattern will be immediately suspended.

Minimum Commitment for “Personal” Accounts

Accounts that are opened for “personal” use will be subject to a minimum of three (3) months of commitment to pay for the services. An “unverified” business account will be deemed as “personal” and will be subject to the same three month minimum service commitment. If an account holder for “personal” use decides to cancel the service before the end of this minimum commitment period, then the remainder of the 3-month service cost will be charged to the customer upon closing of the account. UWT reserves the right to charge this 3 month minimum commitment period in advance to the customer during the account opening process.

Outbound Calling Service

Local caller ID service is not available in all countries due to local regulations. In particular, this service is not available for numbers from Cyprus, Indonesia, Iraq, Macao, Malta, Philippines, and Trinidad & Tobago. The list of countries with restrictions may be updated based on existing and new local regulations. Usage of numbers provided by United World Telecom as caller ID for outbound calling in any of these countries through any means is considered a breach of these terms and conditions and is cause for termination of service.

Per Minute Rates & Fees

While it may be rare and due to unforeseeable cost changes, all rates and fees may be subject to change at any time without prior notice to the customer. UWT will make reasonable efforts to inform customers of rate and fee changes by posting announcements on the online account management system. The customer agrees to check possible rate changes through the online account management system and also agrees not to hold UWT liable for any price differences as a result of changes in per minute rates or fees. Rates are charged in 1-minute minimum + 1-minute billing increments. FCC-mandated payphone surcharge of 69 cents per call applies for calls made by using toll-free numbers from US payphones.

Regulatory Recovery Fee

This 14.3% fee applies to monthly service plans, additional services, and additional usage. It is assessed to help recover a portion of costs incurred in funding and complying with worldwide government regulations, mandates, programs, and obligations. This fee is subject to change from time to time as the cost of compliance changes.

Call Forwarding Service Terms and Conditions

Monthly Service Plans: Each phone number comes with a monthly plan and included minutes selected from available plans at the time of sign up. The monthly plan fee and included monthly plan minutes for the partial month in which the customer signed up will be prorated for the remainder of the month and will be charged at the time of account provisioning. Regular monthly fees and included minutes will apply, starting from the first full month billing cycle. If the customer exceeds the included monthly minutes in any given month for the corresponding service plan, the additional per-minute rates will apply for the excess call traffic.

Testing and Publishing Numbers: UWT strongly recommends that Customer tests the numbers assigned to the account prior to publishing on any material. It is Customers responsibility to make sure that assigned numbers are working as intended at all times and to report to UWT any technical issues. UWT is not liable for any loss or damage to the Customer resulting from service issues.

Payments & Billing: In addition to previously listed payment terms under clause titled Credit Card Payments During and After a Billing Cycle and Prepayment Options and Conditions, the following applies for Call Forwarding services:

1. Service / plan monthly fees are charged every month in advance during the first week of the month.
2. If a customer is prepaying by Money Transfer or PayPal, Service / plan monthly fees if applicable will be debited from the customer’s prepayment balance every month in advance and other usage will be debited in real time as incurred from the customer’s prepayment balance.
3. If the customer is prepaying by Money Transfer or PayPal and the prepaid remaining balance is insufficient to pay for the monthly fee of the current plan selection, the service plan(s) in the account will automatically be downgraded to the next lower plan (that can be paid by the available balance). If the remaining balance does not support a downgraded plan, then the phone number(s) will be canceled. Reactivation of the same number(s) may not be possible or otherwise will be subject to a $25.00 reactivation fee. The remaining account balance will be available for 120 days as credit towards the purchase of UWT services after which it will be forfeited.
4. Any customer account that bills for less than $1500 per month and requires uploading of invoices to the customer’s A/P portal will either; a) be charged a $15 monthly administrative fee or b) need to enroll on a yearly payment plan and pay a 12-month worth of service in advance billed on one invoice once a year.

Cancellation: We strongly recommend that service cancellations are submitted online via control panel. You may also send an email to cancel@unitedworldtelecom.com however canceling via email cannot be guaranteed unless a reply from us acknowledging is received. The cancellation, furthermore, should not be submitted any later than the last business day of the month during US EST business hours. The cancellation will be effective on the last business day of the month during US EST business hours. No prorated refunds will be made for the month in which the cancellation has been requested. All rollover minutes accumulated for a service line or account will expire upon cancellation of the service or the rollover option. Rollover minutes may NOT be transferred to a different service line or account. If no charges or fees are incurred for 120 days, the account will be closed and the remaining balance if any forfeited.

Service Plan upgrade: Service plans can be upgraded at any time using the online control panel; the upgrade changes on the service plan will take effect on the first day of the following month. There is no fee for upgrading a service plan. All accumulated rollover minutes will be transferred to the higher plan when upgrading service plans for a number.

Service Plan downgrade: Service plans can be downgraded at any time using the online control panel; the downgrade changes on the service plan will take effect on the first day of the following month. When downgrading a service plan for a number the total rollover minutes transferred to the lower plan may NOT exceed one month of included minutes for the lower service plan.

Rollover accumulation & expiration: Rollover minutes will accumulate for a maximum of 6 months. Beginning from the 7th month following rollover accumulation, unused rollover minutes will expire starting from the first month of accumulation.

Rollover Promotion: Our Rollover option is offered for free during the first three months of service to all customers during the purchasing process. Customers are clearly presented with this offer during the purchase process and have the ability to opt out by simply unchecking the box where the offer is presented. If the offer is not declined during the signup process, monthly RollOver fees for the related service lines will be waived for three consecutive monthly billing cycles following the initial billing month. The customer may cancel this optional feature at any time during or after the promotion period. If not canceled, after promotion period ends, UWT will resume the monthly charges for the RollOver fees for each service line purchased.

Minimum Usage Requirement for International Toll-Free Number: UWT strongly recommends that the customer generates a minimum of 15 minutes of call traffic monthly on toll-free numbers to avoid potential disconnection by the local authorities. Local providers in some countries may deactivate, reclaim and reassign toll-free numbers that have no call usage for a certain time period even without informing UWT. While we work hard to detect such incidents as soon as possible, due to international access limitations, we may not detect these disconnections without the customer’s feedback. In this instance, UWT will reimburse the customer for the service fee for the month in which the disconnection has been detected.

Surcharge for Mobile Accessible International Toll-Free Numbers: UWT reserves the right to add up to a $0.50 per minute surcharge for the calls originating from a Mobile Accessible Toll-Free Number (USA toll-free numbers are excluded) when the percentage of mobile originated minutes exceeds 30% of total call traffic from that specific toll-free number. This surcharge will be applied to specific toll-free number calls starting from the beginning of the month in which higher than 30% mobile-originated call traffic has been detected by UWT.

Port Out Requests and Processing: The customer may request porting out of a number from an account that has been paid in full until the port out request is completed. A minimum of 3 full months of paid service use following activation is required for each service line to enable porting for a number by the customer. Due to incurred costs from our local providers, United World Telecom will charge a one-time $25 processing fee for each regular number to be ported out to another service provider; for Vanity and Premium numbers the port out processing fee will be from $100 to $10,000 depending on the number.

Number registration: Some countries may require documentation for the registration of the number such as:

• a copy of ID (such as passport or national ID),
• business registration and proof of address (copy of recent local utility invoice showing the customer name and address).

If such registration is required, United World Telecom will request the information from its customers. The customer acknowledges and agrees that this information may be shared with telecom providers involved in the provisioning and local authorities for the country where the number was requested.

In rare cases, the local regulator or local partner may require additional documentation after the number has been issued and used by the customer. In these cases, the customer will need to comply with additional documentation requests to ensure continuity of service.

Related: Why is Documentation Required to Get a Number?

SMS Service: Our text message (SMS) service is not compatible with receiving social media, WhatsApp, WeChat, and Paypal verification codes. The service is meant for receiving text (SMS) from customers, partners, friends, and family members of the account holder.

Miscellaneous

Governing Law: These terms and conditions shall be governed by, and construed in accordance with, the laws of Florida.

Billing Disputes: Customer may dispute any invoiced charge by notifying UWT in writing and furnishing information sufficient to allow UWT to investigate the customer’s claim, provided the customer’s notification is received by UWT no later than sixty (60) days after the invoice containing such charges has been made available in UWT’s customer portal. All invoiced charges shall be deemed to be correct and indisputable sixty (60) days after invoice availability on UWT’s customer portal.

Mediation and Arbitration: ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND UWT, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, “UWT”) arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), UWT’s advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at https://www.arb-forum.com , or via telephone at 1-800-474-2371). In the event of any inconsistency or conflict between NAF Code of Procedure and this Agreement, this Agreement shall control. The arbitration will be limited solely to the dispute or controversy between customer and UWT. NEITHER CUSTOMER NOR UWT SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The individual (non-class) nature of this dispute provision goes to the essence of the parties’ arbitration agreement, and if found unenforceable, the entire arbitration provision shall not be enforced. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. UWT will not be responsible for paying any individual customer arbitration fees. If any customer prevails on any claim that affords the prevailing party attorneys’ fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. Otherwise, each party shall pay for its own costs and attorneys’ fees, if any. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.

Severance: If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

Non-assignment: You may not assign, or otherwise transfer any of your rights or obligations under these terms and conditions. UWT may assign or transfer any of its rights or obligations under these terms and conditions to such third parties as it deems fit by way of notice in writing to you.

Non-waiver of rights: Failure by either party to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy. Headings in these terms and conditions are for convenience only and will have no legal meaning or effect.

No third party rights: No third party shall have any right to enforce any of these terms and conditions.

Illegal Activity: The Service shall not be used for any unlawful activities or in connection with any criminal or civil violation and the Services shall in all cases be used in compliance with applicable law. Use of the Service for transmission, distribution, retrieval, or storage of any information, data or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is prohibited. UWT reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong. Activities, which are in violation of any local, state or federal laws, statutes, regulations, treaties and/or tariffs, would constitute a flagrant violation of the terms and conditions. UWT may terminate the Service if Customer violates the Terms and Conditions of Service in any way, including abuse of the Service or violations of applicable laws. UWT shall not be liable for Customer’s violation of any law and Customer shall hold UWT harmless for any liability for such violations.

Prepaid balance on an account used for any unlawful activity will be forfeited as soon as UWT closes the offending account.

UWT reserves the right to charge up to $2,000 for each verified violation, complaint or law enforcement action against any service provisioned to the customer or their end user.

Local regulation: numbering resources are ultimately issued and maintained by the local telecommunications authority of each country as per local laws and regulations. The local telecommunications authority may decide to change the format of the number, the authorized use of the number or to disconnect numbers at any time. UWT is not responsible for the unilateral actions of the local authorities or changes in local regulations.

Customer Information and Data

UWT does not own any material, data, or information that its customers submit to the Service in the course of using the service (“customer data”). Customers, not UWT, shall have sole responsibility for the legality, quality, integrity, reliability, and intellectual property ownership or right to use of all customer data, and UWT shall not be responsible or liable for the loss in any form or failure to store any customer data.

Customers are acting as Controller of Personal Data for all their users and other third-party persons that Customers or their users communicate with via the service. UWT is strictly a data processor in accordance with its Data Processing Agreement terms.

In case UWT is notified by a law enforcement authority that customers are suspected of fraudulent activities or other criminal activities, UWT retains the right to share information and data about customers’ accounts and service usage with such law enforcement authority as per legal requirements.

UWT will not provide access to call recordings, call transcriptions, text communication, and other data generated by customers’ use of the service to any third party unless it is required by law, regulation, or a governmental decision to disclose such information.

UWT, at its discretion, may use from time to time the business name of the customer and a general description of services used by the customer in its advertising material including websites, brochures, and press releases. Customers may opt out of this clause by sending a written notification to and receiving a written confirmation from UWT by mail or email before such publication. If no written notification is received from the customer for opting out, UWT may not be held responsible for claims of improper use of the customer’s name.

Changes to Terms and Conditions

UWT reserves the right to modify the terms and conditions at any time. The customer understands and agrees that the latest version of the terms and conditions overrides all previous versions. The customer hereby confirms that all information provided in this application by him/her is true and complete and is made to obtain telephone service. The person signing this agreement is duly authorized to execute this agreement. The implied warranties of merchantability and fitness for any particular purpose are hereby disclaimed and excluded. United World Telecom shall not be liable to the subscriber or any third party for any incidental or consequential damage.

Further inquiries may be directed to:

United World Telecom, LC
3333 S Congress Ave Suite #300
Delray Beach, FL 33445
Customer Support
Email: services@unitedworldtelecom.com
Phone: +1 877 898 8646 or +1 561 276 7156

Last Revised: 7/1/2024